How do I contact someone about changing my registered e-mail address? I can’t find a link and without this I can’t re-download my product since I have a new computer.
How do I contact someone about changing my registered e-mail address? I can’t find a link and without this I can’t re-download my product since I have a new computer.
Welcome to the Norton Community
You could log into your Norton Account with your old details which it presumably will still recognise since you haven't changed it yet.
Or contact Cutomer Servoices via this web page and they can change things for you
Thanks. The only problem with using my old address is I couldn’t find a way to download the product and the trial version now wants a credit card. I’ll try customer service.
You can download from this web address.
mdturner wrote:You can download from this web address.
I think it is better to first chat to customer service, change the e-mail address, then download and install the NIS product. I don't know if it can pick up the remaining days of socrfan's subscription via the product key alone or whether it has to connect to the Norton account in order to do so - in which case it will need socrfan's e-mail address - which will have to be valid...I remember that when I once had a problem with my NIS product not picking up the remaining days of my subscription properly, the product had to connect to my Norton account...
Message Edited by Yaso_Kuuhl on 08-22-2009 07:21 PM
Thanks for the input. I’ve been using IS 2010 and it looks great. But I want everything back up and running for when I want to renew and upgrade.
socrfan wrote:
Thanks for the input. I've been using IS 2010 and it looks great. But I want everything back up and running for when I want to renew and upgrade.
Then it's best if you go to customer service and get everything sorted out and prepared, that way you're all ready ;-)) It shouldn't take more than 10 minutes ;-D
I got on customer service “chat”. I was 102 in line!! They gave me an address to use if I was disconnected. Well, I got disconnected but the link comes up with an error so I’ll have to start over. 
socrfan wrote:
Thanks for the input. I've been using IS 2010 and it looks great. But I want everything back up and running for when I want to renew and upgrade.
I trust you're Testing Norton 2010 Products as they haven't been Released and, therefore, may not be supported by Customer Services or Technical Support until they have been Released, i.e. out of Beta?
Message Edited by Floating_Red on 08-22-2009 06:36 PM
socrfan wrote:
I got on customer service "chat". I was 102 in line!! They gave me an address to use if I was disconnected. Well, I got disconnected but the link comes up with an error so I'll have to start over.
Probably because of the 16.7 patch...
Sorry to hear you're having trouble. Hope you do not get disconnected this time. I think that regardless of whether you are using an officially released version or beta product, you've got to get into your account somehow and be able to access your information, so I'm sure the support service will help you change your e-mail address :-D Sounds like more of an administrative hurdle than an actual product problem...
Finally got through. Got everything changed. Downloaded NIS 2009 and tried to install. “Error: “This process is unable to continue due to a system service that may not be installed or cannot be started…” when you install a Norton product”. Clicked on the link to fix it but still get the error. Am I making a mistake here trying to install this in Windows 7 RC? I had the beta NIS 2010 and it worked great.
Did you fully uninstall NIS2010 Beta before you started on NIS 2009?
socrfan wrote:
Finally got through. Got everything changed. Downloaded NIS 2009 and tried to install. "Error: "This process is unable to continue due to a system service that may not be installed or cannot be started..." when you install a Norton product". Clicked on the link to fix it but still get the error. Am I making a mistake here trying to install this in Windows 7 RC? I had the beta NIS 2010 and it worked great.
Glad you finally got through! ;-)) You've deinstalled NIS 2010 beta, right? ;-D I have no idea about Windows 7, so Windows 7 experts, you're wanted ;-D I only know that you cannot and should not install an older version over a new one.
Message Edited by Yaso_Kuuhl on 08-22-2009 09:18 PM
mdturner wrote:
...fully uninstall NIS2010 Beta...
The only way this is possible at the moment is through Add or Remove Programs.
Message Edited by Floating_Red on 08-22-2009 08:27 PM
Yes, I did an uninstall. After the problem started I then went through the registry and deleted anything Norton (the uninstall leaves tons of entries). Still getting the same error message. I really don’t want to uninstall Windows 7 at this point but security wise I’m at zero options.
socrfan wrote:
Yes, I did an uninstall. After the problem started I then went through the registry and deleted anything Norton (the uninstall leaves tons of entries). Still getting the same error message. I really don't want to uninstall Windows 7 at this point but security wise I'm at zero options.
Hmmm you may want to post this issue in the NIS 2010 beta section, where your problem will get far more exposure, because this no longer has anything to do with the original topic (e-mail address change)...
CHeck through your directoriesd for any Norton/Symantec folders and you could get rid of those provided you don’t have any other Norton/Symantec products on your PC. Change your folder options to Show Hidden Files and Folders just to make sure you got everything.
Good point.
Post results back here