Ever since Norton force down the new GUI I have had a host of problems. (Someone at Norton must be really proud of his new GUI creation.) I am going to vent all of them now because I do not have the patience to enter a new problem report for each complaint. 1) My first complaint is that I cannot Chat. Each time I click on Chat I am returned to “Contact Norton Support” page. 2) I have paid for five licenses. I have only used three of them. With all the problems I have had I have downloaded and run NRnR.exe many times. Somehow Norton thinks I am now using four licenses. 3) My machines have two accounts, an admin and a user. On one of my machines, in the user account in the bottom left of the GUI my name appears over “Active”, whereas all other machines and accounts show “Account” above “Active”. I cannot change it. 4) I do not leave my machines running all the time. I also do not remain connected to the internet except when I need to. So when I connect I got into the habit to run a Smart Scan as soon as I connect to the internet, just as the old GUI suggested. On one machine, in the user account the Smart Scan hangs. In “Step 3/3”, “Advanced Issues” it scans to 97% “Let’s see what else we can improve…” 5) When I turn on my machine, bring up the Norton GUI, and connect to the internet I go to Security and run LiveUpdate. Most of the time I am in a user account, so I am required to enter the admin password. The old GUI did not require this and I see no point in changing the protocol.