Have you registered new key with your Norton account?
Download your Norton product purchased from a retail store
https://support.norton.com/sp/en/us/home/current/solutions/v101779430
How to activate your Norton protection with a product key - Norton
https://www.youtube.com/watch?v=RakDiFGv2tY
How to Renew Norton 360 with Product Key 2024 - Anthony Godinho
https://www.youtube.com/watch?v=6lf3rq1DEDQ
Note: new key starts new subscription term
Users may contact Norton support - request new key term added to current term
How to Use Norton Live Online Chat 2024 - Anthony Godinho
https://www.youtube.com/watch?v=WyT8kUghMdk 13-Jan-2024