If you’ve already tried v24 clean install…then please review:
https://community.norton.com/t/audio-videos-stop-working-randomly-since-v24-upgrade/358353/2
Your v24 sounds like it’s not working.
Norton Community is primarily user-to-user (working) product help.
Norton Community can try knocking on Norton’s door.
When no response. We can trying knocking, again.
When no response. May be best to open support ticket - document issue - offer to send debug logs.