New user...problems with white lists and house rules

Hi,

Just installed Norton family on an android phone, and it persists in blocking websites I've added to the whitelist (like my church's website). I've unclicked "religion" in the house rules as well, yet the changes don't seem to impact the phone.

I've tried logging into norton family repeatedly and the changes are all logged there. Tried turning the phone on and off repeatedly, but the changes never impact there.

Help!....