Flavio_C wrote:
Hello everybody,
I'm confused too. Using NIS. 20.3.1.22, I have the problems with MBAM and the like. So I have a few questions to ask -
1. Should I upgrade to 20.4 directly or wait for the Live Update?
2. Should I remove my 20.3 with the NRT or use via the operating system?
3. Is there a way to save my custom settings in the product, or do I need to enter them all over again?
4. Is there a way of not seeing the MBAM message no matter what I do?
Please help me with this, as I am pulling my hair, LOL.
Cheers,
Flavio
Hi Flavio,
I requested the 20.4 link from Tony and now have no more MBAM issues. Before you decide between LiveUpdate or receiving the link from Tony, have a look at This Post and This Reply. More information is Here.
If you decide you want to be sent the 20.4 full version link .. Click Here. Go to the 3rd section and click Tony's name to send a PM. Be sure to put in the Subject field exactly what is in Bold Red.
Backup/Export your ID Safe/Vault data in both DAT and CSV formats.
Have your 20.4 link at the ready.
Uninstall NIS 20.3.1.22 from Control Panel ..
Reboot computer ..
Run the Norton Removal Tool ..
Reboot computer again ..
Install 20.4 full product that Tony sent you.
Manually run LiveUpdate until all updates are installed and responds 'No Updates Found'.
Login to vault .. import from DAT if necessary.
Click - Support > About for Version 20.4.0.40.
Click - Support > Get Support to confirm whether MBAM issue has been resolved.
You may need to re-configure Settings upon clean install .. I did. If doing an 'Over the Top' upgrade with 20.4 you wouldn't .. but you might still have the MBAM issue.
Cheers,
Ed