Nexus-7 Identity Safe Online Vault Password Failure

I have an Asus Nexus-7 tablet running the Google Android Jelly Bean OS 3.1.2.  I have downloaded from Google's Play Now App Store Symantec's Identity Safe app, designed for this OS and this tablet.  The app downloads and installs fine, and permits me to login to my Norton account.  However, it then prompts me to login to my Online Vault (for stored logins -- URLs, user names, and passwords), but will not accept my password no matter what I do.

I have tried uninstalling the app, and reinstalling it after reboot.  I have tried changing my Online Vault password to one that uses less ambiguous symbols (i.e., changing a hypen to a plus sign, thinking this may clarify things).  My password(s) are readily accepted on my Windows 8 PC, but the Identity Safe app on the Nexus-7 simply will not accept it.

I even purchased a Norton One Account yesterday, realizing that I could readily get online assistance via Customer Service via a variety of platforms -- the Technical Service rep for Symantec's Norton One was able to fix a problem I was having with Identity Safe on my PC, but could do nothing for the Identity Safe on my Nexus-7, and in the end he directed me here. 

Can anyone help?  Please?