NIS 18.7 sys tray icon has grey circle with white slash and cannot open the program

This happened right after an automatic live update. Windows XP Home on Dell Dimension PC. Not running any other AV. Have restarted multiple times. There is a shortcut icon on the desktop, but double clicking it results in nothing. Also....on shutdown or restart, the system says "ccSvcHst.exe not responding. Suggestions please. Uninstall and re-install?