Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Sed posuere consectetur est at lobortis. Vestibulum id ligula porta felis euismod semper. Donec ullamcorper nulla non metus auctor fringilla. Aenean lacinia bibendum nulla sed consectetur. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Cras mattis consectetur purus sit amet fermentum. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Sed posuere consectetur est at lobortis. Etiam porta sem malesuada magna mollis euismod. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Curabitur blandit tempus porttitor. Sed posuere consectetur est at lobortis.
This happened to me yesterday but I can't remember now if it was in NIS2008 or in N360 and when I checked both incoming and outgoing email scanning were turned OFF -- not by me -- so I reset them and the green tick is back.
.....Don't ask me .....
I'm having a similar problem with incoming and outgoing e-mail. When I try to turn the functions on, I get the following response: "The options interface could not be initialized. One or more of the Symantec services may not be running. Please restart your computer and try again." An error code is also shown: 50110001 with a link to AutoFix on the tech support webpage. The AutoFix tool does not solve the problem.
This problem, along with a LiveUpdate problem and a nuisance subscription activation problem (a daily pop-up that requires me to check the servers for my subscription info) are pushing me to try the Uninstall/Reinstall. I've never had to use this process before and am somewhat leery of it.
Without having access to either system, I would first recommend contacting our Customer Support team through the product’s Help & Support link. This would be the quickest way to get a resolution to your issue. Or you can visit the below site to contact our free Customer Support:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible. Thanks!
Thanks, Tony. This problem was resolved with Uninstall/Re-install. However, my original problem is still unresolved. Each day with a calendar date change, I get a pop-up with a message to "Verify your subscription". I click OK and the software connects to the Symantec servers and after about 30 seconds, I get a screen showing how many days I have left on my subscription (currently 183 days). When I get this message and close the page, the red X in the lower right hand corner changes to the green check and everything is fine until the next day.
It was this problem that led me to download and install 15.5. However installing 15.5 without using Norton Removal tool led to the problems with e-mail protection and LiveUpdate. Uninstall/re-install resolved both of these problems but the subscription issue is still there. My computer is not compromised but it is annoying to have to go through the Verify routine everyday. It seems that there is something on my computer that checks my subscription status with one of your systems that is out of sync with my subscription information on another of your systems. Do you have separate systems that manage your sales from those that store your subscription information? Incidentally, I have tried your chat and e-mail solution routes and none of their proposed solutions have solved the problem.
upguy
I know I might sound like I’m repeating myself, but it would be a good idea to contact our customer support team to get the annoying popup issue resolved. Did you ask them about it? Our support team is very helpful, and you can access the chat session through the Help & Support section of NIS. Please let me know how this works for you. Thanks!
Tony,
I am in the forum because the support team did not solve the problem. I started with the chat sessions (3 sessions about 4 months ago) where the solutions proposed did not work. In the last chat session, I even allowed the support technician to access my computer (with some concern) and make changes, which he/she did. That session ended with assurances that the problem was found and resolved but the dreaded red X showed up again the next day.
I then tried the e-mail approach where I described the problem as clearly as I could in terms of the symptoms. More suggestions were offered and tried but none solved the problem.
I really thought the uninstall/re-install using the Norton Removal tool might be the solution since it is suppose to remove all Norton files from my computer. When I tried that about 2 weeks ago and even that did not work, I really began to wonder what kind of problem I really have.
At this point, my only hope is that someone in the forum has encountered a similar problem where a solution was found. That is why I am in the forum which btw was a good idea for Symantec to start.
upguy
So what is the eventual solution to this dilema? I have reinstalled NIS twice now and still have this same problem. Other posts on the web with the same issue are told that symantec wants $99 to fix the problem. why should we have to pay for a fault within the program? this prblem has existed for a while now and the suggested solutions from symantec do not work.
mxurbanski wrote:
So what is the eventual solution to this dilema? I have reinstalled NIS twice now and still have this same problem. Other posts on the web with the same issue are told that symantec wants $99 to fix the problem. why should we have to pay for a fault within the program? this prblem has existed for a while now and the suggested solutions from symantec do not work.
Hi mxurbanski,
Could you give me the details of the issue you are seeing, and also the version of NIS you are using and the Operating System? This would be helpful information in working to resolve the issue. Thanks!