NIS 2008 Error 0-800706BE Symantec Service Framework stopped working

Norton Security | Norton Internet Security
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2

Hi Mel

 

No add on pack added to NIS 2008. Just installed straight out of the box

 

Ceri

3

I am having the same problem.  Mine always dies (Symantec Service Framework stops working) when it scans folders in my Norton Backup (Norton Save & Restore).  Otherwise it works fine.  I also unchecked scan in compressed files but it still dies…

1 Like
4

Hi,

Please can anyone help me.

Last week I installed NIS 2008 on a new laptop running windows vista home premium.

All installed fine but when i try to complete a full scan it gets so far then just stops and says error 0-800706BE Symantec Service Framework stopped working and was closed.

 

I have uninstalled with Norton uninstall tool and reinstalled but same error occuring.

 

Symantec Service Framework stopped working and was closed.
A problem caused the application to stop working correctly.  Windows will notify you if a solution is available.

 

Norton is showing a green tick , just seems to be on full system scan that there is a problem

 

I'm not an expert on computers but willing to have a try if you please explain any help in detail. Also noticed that people are having this trouble with Norton 360.

 

Come on Symantec obviously a problem happening here. Please find a solution to the problem for people!

Thanks

Ceri

1 Like
5

I have the same Problem on every Fullscans Monday , Framework stopped working.

 

Protokollname: Application
Quelle:        Application Error
Datum:         14.04.2008 20:08:24
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      B-Gates
Beschreibung:
Fehlerhafte Anwendung ccSvcHst.exe, Version 107.0.5.5, Zeitstempel 0x47b9ca89, fehlerhaftes Modul ntdll.dll, Version 6.0.6001.18000, Zeitstempel 0x4791a7a6, Ausnahmecode 0xc0000005, Fehleroffset 0x00049829, Prozess-ID 0xc70, Anwendungsstartzeit 01c89e3619fde13f.

6

Do either of you (Voyager10 or skiingj) have the Add-On Pack installed?

7

Hello Ceri,

 

We are working on this problem. I've sent you a PM with some additional details on how you can help us out.

 

Thanks,

 

Matt

8

Hi Tony,

 

Just to let you know that I tried another full system scan today and it worked perfectly. Nothing has been altered on the computer so from initial installation(with no add ons) I have had 5 failed full system scans and now 1 complete scan.

 

I will keep you updated

 

Ceri Fido

9

@Tony_Weiss

 

yes i have the latest add-on pack installed .

Norton Add-on Pack ADDON_ESD_GE- 2.1.0.55 (31.03.2008)

 

 

p.s. Liveupdate shows one Update "Symantec Kernel Event Provider" , is that this Fix about this Framework Problem ?

Message Edited by Voyager10 on 05-31-2008 07:12 AM
10

I did but its been uninstalled to try and fix this problem.

11

Attempted a scan this morning and it still crashes.  Add-on pack still not reinstalled.

1 Like
12

I'm having the same exact problem. No add-ons, just the default NIS2008 trial with all protection updates installed.

 

I'm using a trial version because I'm not burning another 1-of-3-PC-license. Not until this is fixed :). I would rather stay with Norton and their AV, but if this isn't fixed soon I'll be jumping ship to another manufacturer or going back to XP (which is already activated).

 

If you want me to give you guys a hand with software testing, please contact me via email. It is the one I registered my account with. I'll check in on this forum in a few days to see what is going on too.

 

Anyway...Vista Ultimate 32-bit SP1.

 

FROM EVENT VIEWER

================= 

"Faulting application ccSvcHst.exe, version 107.0.4.2, time stamp 0x479a7c38, faulting module msl.dll, version 107.0.4.2, time stamp 0x479a9071, exception code 0xc0000005, fault offset 0x0001e876, process id 0x788, application start time 0x01c8c6d44e30e9d9." 

Message Edited by night_2004 on 06-05-2008 05:01 PM
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hi night_2044 - i think the problem is with the version of msl.dll (whatever that is). i have several boxes and they are all running 107.0.5.5 of that file and i haven't seen that problem. can you run luall from the command line and see if there are any updates that may be failing silently?

 

anyone at SYMC have any ideas on this one?

 

mel 

14

hello night_2004,

 

I'm sorry to learn about the problem with Service Framework crashes and sincerely appreciate your willingness to help us gather additional information. I'll provide you with some instructions about how to gather up the data that will help, but can you provide any additional details about when the crash occurs. There appears to be a strong indication elsewhere in this thread that the crash is occuring during scanning and if that is the case for you, can you identify what file types appear to provoke the crash? Do you notice anything else about the timing of the crash?

 

Here's a document with instructions on how to obtain and run the logtool (please select all three "advanced" options):

Title: 'Sending log file information to Symantec Technical Support'
Document ID: 2006071711255039
> Web URL: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2006071711255039?Open&src=w

 

If you let me know when you have them, I'll send you a PM and provide you with an upload location. Again, many thanks for your willingness to help out.

 

Matt

15

Hi MelodicWynd:

 

How do you run the command line version of Live Update?  The GUI version of the program indicates that all is going well, but if my DLL is old that could definitely cause a problem.

 

Hi Matt:

 

The only time that NIS2008 crashes on me is when scanning.  I will set up a separate partition on my PC and upload different types of files and do scans to try and narrow down the type of file that is crashing NIS2008.  The crash always seems to occur after the same amount of time with roughly the same amount of files have been scanned, and this only happens with Vista SP1 (XP SP2 is fine thus far).  Vista's event logs do not really help me, other than providing the information that I posted earlier.

 

I'll try running the log tool, then do the LU, and then the log tool again to see if the DLL update helps any.  I should be able to get the info that you are asking for by the end of the day Monday (I'm away from the PC for most of the weekend thanks to my jobs).

Message Edited by night_2004 on 06-06-2008 06:58 AM
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Been having the same problem but found it always stopped on the 'temporary internet files' folder so i cleared the folder using delete browsing history from the tools menu and it has run as normal from then on.
Message Edited by Yorkie on 06-08-2008 02:29 PM
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Alright, I have the log files and a few other things that might help out. I ran the LiveUpdate via the command line and got NO errors, and the product is fully updated.

 

I kind of screwed up and had to stop the scan, enable scanning within compressed files (I had turned that off in an effort to troubleshoot), and re-do the scan. So the log files might be a hair larger than you want, but perhaps there might be some useful info in there after all.

 

Here's a snapshot showing what file it crahsed on. I'm running another scan to see if it crashes on the same file right now, but I don't recall there being a pattern here...but I'll make sure.

 

 

 

Anyway, to where do I deliver the files?

 

 

Message Edited by night_2004 on 06-09-2008 08:09 PM
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Mine still crashes.  I would be more than happy to provide any help in troubleshooting.  Just let me know what I can do.  Symantec telephone support was not really any help and they have not called me back.  They uninstalled my NIS and removed all Symantec shared folders which caused my Save & Restore to stop working and all the backup databases had to be rebuilt.  Frustrating...

19

Hi night_2004,

 

Thanks for the additional information. I've sent you a PM.

 

Matt

20

Hello,

 

I have been reading this thread with interest. I too am running NIS 2008 on Vista Home Premium. I installed it in Jan of this year and until recently it ran perfectly. Now I regularly get the following 2 messages:

 

"Symantec Service Framework stopped working & was closed" and

 

"LuCallBack Proxy module stopped working and was closed"

 

And occassionally I get this message:

 

"CNDNDIg stopped working and was closed"

 

Can anyone help me? I am worried that my laptop is not fully protected.