Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Sed posuere consectetur est at lobortis. Vestibulum id ligula porta felis euismod semper. Donec ullamcorper nulla non metus auctor fringilla. Aenean lacinia bibendum nulla sed consectetur. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Cras mattis consectetur purus sit amet fermentum. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Sed posuere consectetur est at lobortis. Etiam porta sem malesuada magna mollis euismod. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Curabitur blandit tempus porttitor. Sed posuere consectetur est at lobortis.
Addendum: If I make “Limited User Acc” part of “Admin Group” problem goes away!!! When I return acc to Limited User group problem returns. Please Help…mtandy
Hi MTandy,
Thought I'd drop you a note to say I'm looking closely at your situation. Hopefully will have some news for you in a few hours or so.
Thanks for being so courteous and helpful in your posts. It makes a difference when people tell us about their systems and the sequence of events leading up to their problem: a very sound way of helping others help you :)
Other users have recently posted about their subscription concerns (differing reasons). All were understandably worried. Happily, all appear to have been well cared for by Symantec. Of course, you need to have done the right thing and not nicked the software :) This post from Tony Weiss (Symantec Administrator) may be of interest to you and anyone else having subscription problems, regardless of the cause:
"There are a few good resources for finding this subscription information:
http://mynortonaccount.com - this site keeps track of your activation keys (if you created an account) so that if you need to reinstall, you don't need the software on a CD, just the activation key from this site.
If the user doesn't have a norton account, he/she should visit the below site:
http://www.symantec.com/norton/support/cs/kbload.jsp?docurl=step_2007102605434976
This site provides the builds to download, and links to Order Status to find the activation key (if purchased online). I hope this is the information you wanted. Please let me know if you need any further information on this topic.
Regards,
Tony Weiss"
Well, that deals with the relatively easy stuff, your subscription concerns. Sorting out the rest might take a wee it longer.
Cheers,
Hi,
Hope my last post (Tony Weiss's advice) sorted out your subscription issue. If that failed, then the good folk of the Symantec support team will do the right thing by you: they are world class support professionals. Look around the forum and you will see proof of their competence.
Have you made certain the PC is clean of all malware / viruses etc. Sorry - best to work this by the numbers.
Error messages mess. One comment: you have minimal RAM for what your PC does with the Symantec programs. You're probably running out of available RAM and using your hard drive as 'memory'. This is slow and increases your risk of read / write errors. I'd take a bet that the 'cause' of your grief can be traced back to your low RAM. RAM prices are on the deck - why not pick up a few gigs and get a cheap performance boost. 32 bit OS's can't address more than about 3.5 gigs of RAM.
I can't tell much from the way you decribed the onset of the problem. A few screen shots would have been great :) We don't know what you were doing when you saw the first message (re-booting after liveupdate / windows update etc). The liveupdate process was probably corrupted. If you are keen, look at the liveupdate log (called log.liveupdate) which contains clues / messages of failed scripts / processes. Automatic update is integrated with the windows event log. Access the event log using the event viewer ("eventvwr.msc /s"). It is beyond the scope of this post to discuss the event log in detail but, it can be a useful place to look when things fall over like this.
Here is what it looks like:
There are a few automatic updates clearly visible and each triggered an event record. Open a record to see what it contains (as above). The icons on the left draw your attention to problem entries (see the yellow warning icon?)
FYI: certain versions of Vista have a built-in image capture utility called the Snipping Tool . It does a good job capturing images but has few features. Search Google for screen capture utilities - freebies and commercial tools. Cropper is free and brilliant: a work in progress. SnagIT is a very good, reasonably priced commercial tool. You need to create an account with a free image hosting service (photobucket is OK). Upload your images and the site gives you the HTML code (address) to use with the 'insert image tool' when you post here. All of the images in this post are located on photobucket.
..............
Was there any particular reason that you logged onto different account types - as in, following instructions from the Symantec help system?
Your description of what happened (including sequencing) is confusing. What were you doing when the error message "License or Subscription problem" appeared?
Did it appear out of the blue, following or during some process (invlovling the program or another product)?
Did it appear on re-boot / coming out of hibernation / just before shut down?
Did you capture an image of the error message vis: "License or Subscription problem". Can we see it?
Did you have any idea about which of the three Symantec products generated the error message - do all three show the message?
You said that you had "301 days left!!!" on your subscription - which subscription does this apply too? All three products?
Sometimes people get muddled up with subscriptions. For example, suppose you had a 3 user subscription for NIS. Software activation occurs on the first installation. About 3 months later you install the software on another machine. During that installation your remaining subscription will be displayed as 9 months even though you just installed the product on this PC. Subscriptions begin the moment the first installation is made - use them or lose them.
It would be helpful to hear from Symatec tech folk about reported subscription problems. What happened (broadly) and have they resulted in adjustments in code / procedures etc. I can't recall seeing any "angry" posts complaining about unreasonable treatment from Symantec. It's no surprise. The Symantec support folk work with you to resolve problems. Sometimes things can't be resolved immediately. These aren't ignored and the support staff fo out of their way to keep us informed of the progress of interesting / emerging issues.
Here is my Symantec Account showing three products - two with current subscriptions. If you have a Norton account then your subscription details will appear like this too.
Everyone should aquaint themselves with their Symantec account - basic stuff.
Do you have any theories about what might be 'wrong' or what might have caused the problem? Have you done anything new / installed an unusual program from the internet / visited 'dangerous' sites (pirate software / porn / warez / torrents / free movies etc)/ anyone else had access to your system?
Are you the only person using this system? Are you certain your system is not infected with malware / nasties? I'm noticing an increase in websites trying to install programs onto your system ... fortunately, NIS2008 catches them beforehand. While I was researching your problem I came across two site that triggered NIS - each claimed to be anti-virus / security sites: yeah, sure.
Narrow down what happened == 3 different Symantec products - each imposes a hefty load on your system. Were all three installed simultaneously / optimised? Memory utilisation rates / CPU utilisation rates (task manager) - were ????
You followed a support help script - uninstalled and reinstalled the 'product'. I can't tell which product caused the problem.
If you followed my questions you may notices that I'm leaning towards one direction - it's messy: sort it out ASAP.
You received an error message about a licence / subscription problem. It's unclear which of the three products the message applies too: perhaps all three? You uninstalled NIS2008 / re-installed and had no joy.
Sometimes, it's best to pull everything and start fresh. Otherwise you might be chasing your tail for a long time. I'm sorry. It is time to use the Norton Removal Tool (NRT). I generally don't recommend using this tool right off the bat. Others do, believing that it cuts out lots of wasted effort trying to sort out a problem that may be beyond salvage and or not worth the hassle. This situation looks like a clear cut case where NRT is the way to go. (Feel free to solve this by any means you feel most comfortable using.)
Your situation is more involved because you are using 3 complex programs and not just one. The tool will remove all traces (except for a few bit and pieces) - files / registry settings etc of all three products simultaneously. You will be uninstalling and re-installing all of your Symantec products and that is a lot of work.
This is the page where you ge the tool - select the right one for your particular needs.
The directions are very helpful and I'd encourage people to follow them. I have used the tool myself (NIS2008) and it was a relatively painless process.. During re-installation, it found my norton account - no worries. Protect your own intersts - make certain you have a Norton Account :)
Painting by numbers ... the instructions are very clear.
HTH - Please let us know how you went? Hopefully some of the links in this post might be useful for other users too.
I have a Norton account. It says 300 days left. Both products installed within 24hr. The system tray Norton Protection Center icon has a red "X" When I click on it and the Norton Protection Center window opens up it says I have a "license or subscription problem".
If I click on the NIS tab when that window opens it says "uninstall then reinstall to fix your problem". Since Live update runs on it's own in the background I didnot cause the problem. As I said when I log on as an Administrator the problem disappears. I believe this is a "false error". If it happenned to me it must have happenned to others using automatic live update.
...mtandy
Hi. I'm getting the same mishap since yesterday (at least I noticed it yesterday, but should not be older than 1 week). Also running Win XP with all updates and NIS2008 also fully updated.
As said liveupdate continues functioning fine, even from the limited account. Safety features in the limited account are supposedly all green, only the same notice Subs or Lic problem - Fix it will uninstall NIS2008 asking for the admin account and password.
Tried online help from the chat room, and from the other side the suggested approach was to uninstall and reinstall. Still did not do it though. Hoping for a bug fix.
I'm also convinced that this must be related to a recent update. I only have a licence for one PC. Can it be that the license admin server recognized two different PC with the same licence is trying to block one?
Hi mtandy and TEEZR,
Just curious ... did either of you purchase you licence online via the Norton shop?
I need to mull over what mtandy advises. Administrative privilages under XP PRO aren't as heavy duty as say VISTA ULTIMATE. It you tinker with security settings via system policies (admin tools) or mess around with folder security privilages then yeah, things can get screwy.
I've seen a folder inherit incorrect security settings because of interference from another unrelated program - making it impossible to do certain things (alter a file for example). This has the feel of something along those lines.
Neither of you are connected to a network - with an open door to remote users (system / remote - accept remote connections ... needs to be off)?
I recommend that you pull these programs out root and branch using the NRT. Youmay need to run it a couple of times - I've seen it leave a few registry hive / keys / values and files around ... can't tell if these are black death or irrelevant.
Once you do, check your folders and rename any symantec folders left behind - look in <drive>:\Program Files\Common Files\Symantec Shared and you will find clingons. Rename the top level folder to SYMANTEC SHARED.OLD. It's a safe way of reseting registry values - yeah not supposed to exist after running NRT but then neither is the folder.
Install all your programs from within an account with administrator privilages.
Liveupdate until theres nothing left ...
See how that works ...
Cheers
mcullet wrote:Hi mtandy and TEEZR,
Just curious ... did either of you purchase you licence online via the Norton shop?
YES, ie. bought NIS2007 CD, upgraded to 2008, renewed subscription online.
I need to mull over what mtandy advises. Administrative privilages under XP PRO aren't as heavy duty as say VISTA ULTIMATE. It you tinker with security settings via system policies (admin tools) or mess around with folder security privilages then yeah, things can get screwy.
I've seen a folder inherit incorrect security settings because of interference from another unrelated program - making it impossible to do certain things (alter a file for example). This has the feel of something along those lines.
I don't mess around with admin settings on XP...
Neither of you are connected to a network - with an open door to remote users (system / remote - accept remote connections ... needs to be off)?
I remember taking care that remote assistance is blocked...
I'm hoping that there's a bug fix via live update, but if there is none then i'll try what you suggested. Thanks.
Can you tell me if the NIS2008 upgrade is still available if I install back from the NIS2007 CD? Is there a NIS2008 download available online? I have and updated Norton account, so it should not be to hard to install it all over?
TEEZR wrote:
Can you tell me if the NIS2008 upgrade is still available if I install back from the NIS2007 CD? Is there a NIS2008 download available online? I have and updated Norton account, so it should not be to hard to install it all over?
Message Edited by TEEZR on 07-22-2008 07:46 AM
Hi,
This file will get you NIS2008 15.5.0.23.
It's a large download ... I've got a norton account so it did not ask me for my keys after I used NRT. Pretty simple process.
I have a law exam in a couple of hours ... sorry, bit distracted <g>
Cheers
mcullet wrote:
TEEZR wrote:
Can you tell me if the NIS2008 upgrade is still available if I install back from the NIS2007 CD? Is there a NIS2008 download available online? I have and updated Norton account, so it should not be to hard to install it all over?
Message Edited by TEEZR on 07-22-2008 07:46 AMHi,
This file will get you NIS2008 15.5.0.23.
It's a large download ... I've got a norton account so it did not ask me for my keys after I used NRT. Pretty simple process.
I have a law exam in a couple of hours ... sorry, bit distracted <g>
Cheers
Can you confirm that my key will work with this download, although the serial of the product will most probably be completely different?
Can someone tell if this issue is somewhat correlated with a similar issue on 360? Symantec has admited that it is working on that issue. Can I expect that this will be taken care by an update in the near future?
If yes, then I won't be so eager to uninstall and reinstall NIS right away, since in the admin account it looks OK and in the limited user account all is green other that subscription + licence error. It does however make liveupdates as usual, also with the limited account online.
When my annual lic/subscription expired. I purchased a renewal and an upgrade to NIS 2008 & NSW 2008 on the Internet so yes it was done through the Norton store.
- I am NOT new to computers...I built this one and advise others when I can
- my previous version of NIS 2003/4 worked perfectly for years
- the current problem (not the 1st with this version of the program unfortunately) began during an automatic "liveupdate"
- the problem has been reproduced (restoring ghost image from a month ago then running "live update" mannually)
- the problem "disappears" if a "limited user account" is put into the Administrator's Group
- the problem "reappears" if the account is put back into limited user group
- this is a "False positive or False Error" since the rest of the program continues to run okay
- as shown I'm not the only customer this happenned to so please refrain from blaming us for the problem it's insulting
- so perhaps a "fix" through "live update" is the way to go
Gurus at Symantec please help
mtandy
mtandy wrote:
- the problem "disappears" if a "limited user account" is put into the Administrator's Group
- the problem "reappears" if the account is put back into limited user group
- this is a "False positive or False Error" since the rest of the program continues to run okay
Gurus at Symantec please help
mtandy
Same opinion here!
Problem solved.
Finally got some time to see this thing through:
SUCCESS! NIS2008 running smooth and well again!!
Here's what I've done:
1. uninstall NIS2008
2. run Norton Removal Tool
3. run Ccleaner (files cleanup twice + registry cleanup twice)
4. install NIS2008 latest version (x.23) + restart
5. liveupdate+restart
Result: all green either in the admin or in the limited user accounts.
Experienced the same problem just within last (2) weeks. Have uninstalled and reinstalled 2008 NIS and 2008 System Works Basic numerous times. Have uninstalled, formatted, and reinstalled operating system Windows XP Home. Even tried TEEZR's suggestion but no luck. Changed limited account to administrative account and green check mark appears that everything is now okay. Changed back to limited account and red check mark reappears indicating license or subscription error. Contacted support numerous times. Problem appeared after an automatic Live Update ran in the background and the PC was restarted. Latest suggestion is that the "permissions" on the limited account have been changed but they have not. Have used both 2008 NIS and 2008 System Works Basic for over (200) days of the 1 yr. subscription with no problem. Any help is appreciated. Thanks!
DugsterVD
Where's the Calvary on this one? Hey Symantec why the silence? At least let us know you're working on the problem. Then I'd know a solution will eventually be found. Your silence is interpreted as indifference which I hope isn't the case.
mtandy
hi all - this sounds suspiciously like a permissions problem. i believe it may be similar to another, install-related ACL problem mentioned in this article. that article has some methods for dealing with hive issues - not sure if it will help and it is a shot in the dark, but thought i'd pass it along.
mel