My e-mail address is now visible in my profile. Please look there.
You should only run SymNRT after running the normal removal program and I believe that this might have been what got your machine in trouble. I know that this is a big request, but could you try uninstalling again, using the Add/Remove Programs item from the Control Panel? If the problem persists after you’ve uninstalled, I’d appreciate it if you could send that exported registry as well.
Edit: fixed grammer/spelling error
Edit: changed e-mail address reference
Message Edited by reese_anschultz on 06-17-2008 02:53 PM
Reese, I have just sent the CurrentControlSet exported reg file to you offline, also some more info on the history of the problem. Thanks for looking at this problem ....
I have not received it. I did receive Doug’s but the attachement was stripped out. If you resend, please put the files into a password protected Zip file and mail that along with the password.
Symantec has made the registry cleanup tool available. Go to the following page and download it from there. The page is for Norton Internet Security 2008 but the tool works regardless of the product that you actually have installed. CLICK HERE
Message Edited by reese_anschultz on 06-05-2008 12:29 PM
A couple of days ago I did the registry clean up manually -- many many more lines to delete than the 8 - 10 mentioned in the instructions! -- but I thought I'd run the tool anyway partly to see if I had missed any and partly because I'm hand holding someone with NIS2008/SP3 error problems although not the three listed in the KB article.
The tool ran smoothly and ended up with a screen which said it had found
:1142 errors
and deleted
:1142 errors.
Does that space before the colon mean that it found none and deleted none out of 1142 there should have been (in which case my manual deletion worked) or what .... ?
monstro wrote: Can you tell me where & when i will find the 'automated tool' to correct this problem?
Use the link in Reese's message and it will take you to a KB article on the Norton Website with instructions on what to do that includes a CLICK here to download the tool and what to do with it .....
I've just done it and it is very straightforward provided you remember where you downloaded the tool to!
I ran the symantec registry cleanup tool (in both regular and safe modes) and received the message:
"No invalid registry keys found in the registry!"
but i still have many thousands of registry entries beginning with $%&'()... and device manager etc... is still empty
anybody else having trouble using the symantec registry tool?
I just posted a message to Reese giving my different results -- but I'd deleted the $%&'()... entries using the manual method. I better go and do a manual search.
My results were displayed differently to what you quote.
The other garbage entries may have been created by Microsoft's FixCCS.exe outside of the Symantec registry keys. If you have any other security applications, especially any that monitors/protects the registry, please disable those. Then, open a command prompt and type:
symregfix /override
This will attempt to delete the garbage registry keys under the entire HKLM\System\CurrentControlSet hive, not just those under the Symantec registry keys.
reese_anschultz wrote: huwynger, it found and successfully deleted 1142 garbage registry keys.
Message Edited by reese_anschultz on 06-05-2008 02:07 PM
Congratulations! I wonder if I did not search enough but I went to the indicated key and deleted the ones beginning with the indicated string. Perhaps I should have searched the entire registry and not just that key?
Or could something have restored them behind my back? I certainly did not do a System Restore and I don't have GoBack .....
huwynger, there are quite a few “Symantec” related areas. If you didn’t do a full search of the CurrentControlSet area, I suspect that you missed a few but weren’t seeing any ill effects.
Message Edited by reese_anschultz on 06-05-2008 02:14 PM
The other garbage entries may have been created by Microsoft's FixCCS.exe outside of the Symantec registry keys. If you have any other security applications, especially any that monitors/protects the registry, please disable those. Then, open a command prompt and type:
symregfix /override
This will attempt to delete the garbage registry keys under the entire HKLM\System\CurrentControlSet hive, not just those under the Symantec registry keys.
Thanks -- looks like you answered my question to Reese on my experience just now!
But note that I did exactly what the manual instruction said to do -- I went to a specific key and searched for that string. It didn't say to go to any other keys .....
Should you edit that message with the manual instructions, and maybe add a link to the tool? It could help people coming in later.
Maybe my misunderstanding but I read the forum in Thread VIew which shows your message as a reply to the message of Reese which gave the link -- hence my remark.