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Hi huwyngr (nice tag :),
Thanks for the response.
I've re-read my post. My post was unclear and in my humble opinion unfairly critical of symantect tech support folk. I'll be more careful in future.
I've been a very happy Norton / Symantec customer for far too many years to remember. It's a sad paradox that support forums, like this, may inadvertently give people a false impression about product and support quality. In context, I think I've had maybe 3 - 4 reasons to contact symantec support over problems with products. Two were due to operator error. One (involving save and restore) was due to a known issue of limited support for DVD burners for backups that was unresolvable and I've since stopped using it.
Another related to FF3 and I was happy to wait for Symantec to sort it out and I'm confident it will be done. It's not as simple an issue as many users might expect given the complexity of changes to operating systems,and other unrelated software running concurrently in any system environment. So we should give them time to get it done properly.
My point is simple: a few support calls (phone / internet) from a user with many years of happy experience with symantec products says a lot of good things about the products and support folk. People who have similar experiences, arguably the vast majority, have no need to post complaints on this support site. Their positive experiences are unrepresented on support forums. It is a statsitical paradox - we see a few problems and we may draw an incorrect inferance that the products are poorly coded and unstable. This is untrue.
As for the support folk at symantec - they have been brilliant and helpful and understanding. Nothing I have written should be construed by anyone as a crticism of them. Further, I completely agree with you that this suport site is fantastic.
It's worth adding that users like me can work with symantec support as partners with a common cause: improve products and solve problems.
I'll repost my concern about resource usage. Frustration on my part is no excuse for poor netiquette.
Thanks again.
Mike
PS - Tony W is a first class support person who goes well out of his way to work the problem and not the person until resolution is reached.
Welcome to the club <g>
Good of you t write what you have and I know it will be appreciated by everyone.
The Norton gang here are really remarkable. Let's hope the disease is infectious <g>
Hi,
THis is probably a lesson to leave a working NIS system well enough alone. I updated to FF3 - mistake. It was buggy and NIS toolbar disappeared.
Reverted to previous working version of FF and checked this forum. Noticed, among other things, NIS 2008 on my XP partition was 15.0 yet the 'latest' was 15.5. Liveupdate told me all was good - comforting but quite inaccurate. In turn I began to distrust NIS (Symantec) messages ... I'm Aussie and do not like to be told bull**bleep**e - give me the truth or go away. I accept someone made a bad call deciding that liveupdate would not be able to handle a huge download so decided it would be best to ignore it. Really, really bad call. Always let users decide.
So updated to latest and greatest via link obtain from forum. Yep ... big download resulting in a complete reinstall of NIS (including keys).
Now ... I am SOOOO worse off I feel like throwing this away. I can occasionally get my email and can't send emails. I have a pretty good system (E6850 3gig processor, 4 gig RAM [yep - 3.5 gig can only be addressed because of 32 bit OS] XP PRO SP 3 and latest patches, very good SATA drives and very good Gigabyte mobo). Yet it is now performing like a constipated XT (if anyone can recall these powerhouses) machines.
My CPU utilization sits permanently above 55% and that's so long as nothing else is running.
I move and it spikes past 90%. ccSvcHst.exe seems the culprit.
OK ... so how can I get a working PC back? Is this normal behaviour post update? If so please look again at what was 'fixed' because something is not quite right.
Is there anything I can do to sort this out? I can't send my emails and this is a problem. I can't get emails - worse problem.
My uni exam is in 10 days - a disaster because I'm studying Law and everything (readings / research etc) is internet based. I'm totally fubar'd.
I've heard of people having profoundbly bad performance issues with Norton products for a couple of years but have not been affected until now. Ouch ... it feels wrong on so many levels.
All help gratefully appreciated ... nope, not a newbie.
Thanks,
Mike
<< Noticed, among other things, NIS 2008 on my XP partition was 15.0 yet the 'latest' was 15.5. Liveupdate told me all was good - comforting but quite inaccurate. In turn I began to distrust NIS (Symantec) messages ... I'm Aussie and do not like to be told bull**bleep**e - give me the truth or go away. I accept someone made a bad call deciding that liveupdate would not be able to handle a huge download so decided it would be best to ignore it. Really, really bad call. Always let users decide. >>
I won't attempt to deal with the rest of your message since others can do that much better than I can but by a coincidence Tony W the Administrator here posted the following in a thread (one of several) where the reason for not dealing with the update to 15.50 in the same way as it usually is -- by a message from liveupdate that there is a major update available for download and how to get it:
For other customers interested in the explanation by Dave_Cole, his responses begin at the following post:
http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=3187#M3187
I would recommend that you follow that link and study the reasoning.
Hopefully some of the others can help with you other problems.
If you stick around a while you will see for yourself that plenty of Norton staff are working on problems as they arise and what is really impressive they tell us about bugs, often give a workaround and then tell us when a fix is out. I'm not a newbie either and I've never been so well and openly treated by software houses.