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mijcar wrote:Have you tried the following?
1. Run the latest Norton Removal Tool
2. Delete all Norton/Symantec folders in Program Files
3. Reinstall NIS2009
In theory, NRT should be doing the first two; but it doesn't seem to be.
I only did 1 and 3, I think if Norton Removal Tool is full-remove solution, maybe it need also to do 2.
I can't find Quarantine in NIS 2009 folders, and previous removal tool also delete Quarantine files.
So I suggest.
Do a search on Quarantine
C:\Documents and Settings\All Users\Application Data\Norton\{...}\SRTSP\Quarantine
mijcar wrote:Do a search on Quarantine
C:\Documents and Settings\All Users\Application Data\Norton\{...}\SRTSP\Quarantine
Thanks, but I think it's Norton Removal Tool should do..
So I suggest it.
I agree with you. I was only trying to provide a workaround for the present problem. 
mijcar wrote:I agree with you. I was only trying to provide a workaround for the present problem.
Thanks, I hope Symantec Staff can take a look for this suggestion..
Did N.I.S. 2009 not mention there were Files/Folders in Quarantine and it should ask do you wish to remove them??
There is a way you can view and Delete Quar. Files in the Norton Product: History > Quarantine. Just thought I'd mention it.
Floating_Red wrote:Did N.I.S. 2009 not mention there were Files/Folders in Quarantine and it should ask do you wish to remove them??
There is a way you can view and Delete Quar. Files in the Norton Product: History > Quarantine. Just thought I'd mention it.
Of course I know there I can delete the threats.
But..
1. If you have a lot of threats there, and you still only can delete one threat every time (In Quarantine users can't "Clear All" ), I think it's very trouble.
2. If you just run the Norton Removal Tool, if should be delete the threats, but it didn't. If you want to full-remove, you must know it. Or the threats still in your pc and not been deleted, I think it's a problem.
So I suggest it.
NIS 2009 build 125 The Quarantine and Norton Removal Tool problem.
I tried to re-install my NIS 2009 by Norton Removal Tool, after I re-install, I found NIS 2009 Quarantine still have the those threats, they didn't be deleted.
Norton Removal Tool not delete the threats in the Quarantine.
I think maybe it need to change if users ask full-remove.
And I want to suggest the Quarantine, now if I want to delete threats in it, I just can delete one per action.
I want to suggest add "delete all Quarantine items" if there are many items in Quarantine.
Thank you!
Have you tried the following?
1. Run the latest Norton Removal Tool
2. Delete all Norton/Symantec folders in Program Files
3. Reinstall NIS2009
In theory, NRT should be doing the first two; but it doesn't seem to be.