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Check this http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=7448#M7448
and check your Ram.
Hello teamwoody,
What security software did you have previously?
NIS 2008
Did you uninstall NIS 2008 before installing 2009 or did you just "over-install" 2009?
Phil_D wrote:Did you uninstall NIS 2008 before installing 2009 or did you just "over-install" 2009?
First time I installed over NIS 2008. When that did not work I un-installed every thing and re-installed NIS 2009.
Okay, since you had a problem with the install I am going to recommend that you run the Norton Removal Tool.
First, be sure you have downloaded a copy of NIS 2009 to your desktop.
Then download and run the Norton Removal Tool.
This is quite an "excavator" so be sure to record your activation key. Please follow the steps as outlined including setting up a Norton on line account which will also save your key.
All Norton Products will be removed during this process.
Once the removal process is complete you should be prompted to restart. After the restart, install NIS 2009 from your desktop.
Let us know how you do.
Phil_D wrote:Okay, since you had a problem with the install I am going to recommend that you run the Norton Removal Tool.
First, be sure you have downloaded a copy of NIS 2009 to your desktop.
Then download and run the Norton Removal Tool.
This is quite an "excavator" so be sure to record your activation key. Please follow the steps as outlined including setting up a Norton on line account which will also save your key.
All Norton Products will be removed during this process.
Once the removal process is complete you should be prompted to restart. After the restart, install NIS 2009 from your desktop.
Let us know how you do.
Did everything mentioned above with no luck. Same problem happened, crashed @ desktop. Thanks for your help Phil.
Can you define "crashed"? Any error messages or info that could be useful to help diagnose the problem would be appreciated.
Thanks.
Phil_D wrote:Can you define "crashed"? Any error messages or info that could be useful to help diagnose the problem would be appreciated.
Thanks.
Computer Freezes... Have to manually hold power button down to reboot......No error messages.
Even if this error occurs only when NIS 2009 is installed, it still suggests a fundamental problem. Clearly, something is conflicting with NIS 2009 somehow. Have you any out-of-the-ordinary software installed? What do you see when you look at Event Viewer? Dr. Watson? I don't know the Vista limitations, but I assume you can do a selective boot and see what happens when you block certain programs from loading at boot-up. I would want to find what is colliding with NIS 2009. In fact, I would consider it imperative on my own machine.
Good luck
mijcar wrote:Even if this error occurs only when NIS 2009 is installed, it still suggests a fundamental problem. Clearly, something is conflicting with NIS 2009 somehow. Have you any out-of-the-ordinary software installed? What do you see when you look at Event Viewer? Dr. Watson? I don't know the Vista limitations, but I assume you can do a selective boot and see what happens when you block certain programs from loading at boot-up. I would want to find what is colliding with NIS 2009. In fact, I would consider it imperative on my own machine.
Good luck
Message Edited by mijcar on 09-13-2008 10:34 AM
I have a selective startup every time I boot my machine, just 4 or 5 proccess load. I do not have a bunch of clutter on my machine.I dont have any out-of-the-ordinary software loaded, I've done a thorough virus scan from safe mode so thats ruled out a virus. I personnally think its a conflict between Vista and Norton. Now that I have used the Norton software un-installer I can play games and use other software I have not been able to use or play in monthes....hmmmm. I currently have no protection and my machine seems to be running better then ever. Now that I think about it I've had nothing but problems with NIS 08 and now 09. Constant hard reboots evertime I use my machine. NIS 09 is just another program that conflicts with Vista I guess.
Thanks for every ones help...
Sorry about the rant
By now, I've installed NIS 2009 on five machines, one of which is a Vista Home Premium. Not one of the machines have evidenced any conflicts, either with standard programs or anything else I've seen loaded. For this reason, I cannot accept the generality that Vista and NIS 2009 don't play well together. Same probably applies for many other posters here.
Something else has to be an issue, but based on what you say I have no idea.
I have the same problem which I posted separately. Happens on 2 computers - one desktop and one laptop - both are running Vista Home Premium SP1 and both previously had NIS 2008 installed. Sounds like Symantec has some homework to do on this. I am surprised that this did not surface during the beta testing.
blegs38552 wrote:
I have the same problem which I posted separately. Happens on 2 computers - one desktop and one laptop - both are running Vista Home Premium SP1 and both previously had NIS 2008 installed. Sounds like Symantec has some homework to do on this. I am surprised that this did not surface during the beta testing.
Hey Blegs
I am glad I am not the only one having this problem. Did you have a lot of problems with your NIS 08? i.e. programs randomly freezing your machine etc?
teamwoody,
I understand your frustration, so don't worry about any "rant". If it's not too much trouble, I'd like to ask just a few more questions.
1) Did you use the link I provided earlier for the Norton Removal Tool? It is the updated one for 2009 products.
2) You tried installing as "Run as Administrator"?
3) No other malware programs like Spybot which might block changes to the registry?
4) Before the installation attempts, did you dump your temporary folder?
5) Is Windows Defender turned off during install?
Phil_D wrote:teamwoody,
I understand your frustration, so don't worry about any "rant". If it's not too much trouble, I'd like to ask just a few more questions.
1) Did you use the link I provided earlier for the Norton Removal Tool? It is the updated one for 2009 products.
2) You tried installing as "Run as Administrator"?
3) No other malware programs like Spybot which might block changes to the registry?
4) Before the installation attempts, did you dump your temporary folder?
5) Is Windows Defender turned off during install?
1. Yes
2. No
3. 98% sure
4. No
5. No
Will try to make the no's into a yes and keep you posted. Just did a remote with Symantec technical support. They had me delete registry entry's after using Norton un-install utility just to make sure there was nothing left and there was. Tried to re-download NIS 09 again and install jut to have it freeze up again.
teamwoody,
Yes, please keep me updated. I'll be checking in throughout the evening and would like to see you get this resolved.
There may be some other folks jumping in too, so hang in there.
teamwoody wrote:
Phil_D wrote:teamwoody,
I understand your frustration, so don't worry about any "rant". If it's not too much trouble, I'd like to ask just a few more questions.
1) Did you use the link I provided earlier for the Norton Removal Tool? It is the updated one for 2009 products.
2) You tried installing as "Run as Administrator"?
3) No other malware programs like Spybot which might block changes to the registry?
4) Before the installation attempts, did you dump your temporary folder?
5) Is Windows Defender turned off during install?
1. Yes
2. No
3. 98% sure
4. No
5. No
Will try to make the no's into a yes and keep you posted. Just did a remote with Symantec technical support. They had me delete registry entry's after using Norton un-install utility just to make sure there was nothing left and there was. Tried to re-download NIS 09 again and install jut to have it freeze up again.
1. Yes
2. Yes
3. 98% sure
4. Yes
5. Yes
No luck
Hmmmn....
Well I've installed NIS 2009 so far on 3 computers...not a single problem each and everytime.
1) Mom's Desktop PC: Windows Vista Home Premium w/ SP 1 (32 Bit)
2) Dad's Desktop PC: Windows Vista Home Premium w/ SP 1 (32 Bit)
3) Dad's Notebook PC: Windows Vista Ultimate w/ SP 1 (64 Bit)
Again no issues on any of them. And they are separated so it was 2 different accounts they made and 2 separate downloads. I simply uninstalled the beta that they had, bought the new version and installed it. Quick and easy.
And so far there have been no issue in terms of performance and bloating. My dad especially is impressed.
Anyways I've got my new laptop coming here soon and it's going to have Vista Home Premium w/ SP 1 (64 Bit) and I highly doubt there'll be any issues but I'll be sure to let Symantec know.