NIS 2009 - Definition Update Timestamp Problem

Norton Security | Norton Internet Security
21

Phil,
Yes please, I would appreciate removal instructions.

delphinium,
I don’t have that patch installed.

Thanks,
Jen 

22
  • Be sure you have a copy of your activation key in a safe place and / or create a Norton Account which will store your activation key. 

   

  • Download and save the NIS 2009 package to your desktop or location of your choice.

 

 

  • Unplug from the internet.

   

  • Uninstall Norton Internet Security using Windows Add-Remove Programs (Vista users: Programs and Features).   You should be prompted for a restart - please do so.

 

  • Run the Norton Removal Tool.

   

  • Perform another restart.

 

  • Run the Norton Removal Tool. (Yes, again)

     

  • Perform another restart.

 

  • Do a Search of your computer for any files or folders labeled Symantec or Norton. If any are found, delete them - of course do not delete the NIS09EN.exe installation package.

    •  

  • Double click on the NIS09EN package and the installation will begin. (Vista users should right click and choose "Run as Administrator")

   

  • To complete the installation, NIS 2009 will prompt for a connection to the internet - it is safe to plug back in now.

   

The activation process should automatically recognize your activation key; if not, you can enter your key manually.   

 

After NIS 2009 has installed, perform a manual "Run Live Update". You may have to do this a few times until you get the message that no more updates are available.

 

Let us know how you do with this.

 

[edit:font size]

Message Edited by Phil_D on 02-27-2009 08:47 PM
23

Thank you very much for the instructions Phil. I've noticed I wasn't following these steps when I uninstalled NIS 2008. I didn't go to Add/Remove Programs, I ran the Norton Removal Tool immediately!

 

The weird thing about this is that I'm only starting to experience the timestamp issue, NIS 2009 has been running fine for months! I have made no changes to my system in that time (apart from Windows updates and NIS updates, of course), so I have no idea what could be causing this.

 

I will reinstall the next time I encounter this issue and will report back.

 

Thanks everyone for the input, much appreciated.

 

Thanks,

Jen

 

 

24

Please do keep in touch with us.

25

Will do Phil, thank you.