NIS 2009 Hogs CPU

Norton Security | Norton Internet Security
1

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2

JAQUEBAUER,

 

Can you confirm the following:

1) Which process is causing the high CPU usage? (you can check task manager)

2) Does the NIS CPU graph show "Norton" is consuming the CPU?

3) Does the NIS CPU graph show if any background tasks are running (highlighted in orange), you may need to scroll to the bottom of this table to see them all

4) Does the CPU usage stop while you are using the CPU (system not idle)?  It doesn't appear to from your post, but I wanted to confirm.

 

Thanks,

Mike

3

What?

 

NIS 2009 is designed to use the idle time to do most of its work, and thus 'hog' the CPU for a limited period when the computer is idle. And that very feature is advertised.

4
TomiRed wrote:

What?

 

NIS 2009 is designed to use the idle time to do most of its work, and thus 'hog' the CPU for a limited period when the computer is idle. And that very feature is advertised.

I think that's where he is reffering to. CPU is hopgging a bit when idle . That's normal when lot's of activities are done during idle time

5

Thanks for the reply.

 

Can I send you some screen prints of  Windows Vista task manager and of the NIS 2009 CPU usage charts ? 

 

 

Answers;

 

1.  Its Norton.  The high demand is  from   two  running jobs of  ccSvcHst.exe is there all the time

 

2. YES

 

3. NO

 

4. NO

 

 

6

More to the point, Jaque, what happens to CPU when you disable AutoAV?

7

 

JAQUEBAUER wrote:

 

Can I send you some screen prints of  Windows Vista task manager and of the NIS 2009 CPU usage charts ? 

 

 

 

 

See this thread on how to post images to the forums:

http://community.norton.com/norton/board/message?board.id=forum_feedback&message.id=493&query.id=72333#M493

 

The screen shots will help us better understand the behavior you are seeing.

 

Thanks,

Mike

8

JAQUEBAUER,

 

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page. The information you provide will help get us the information we need to track this issue down.

 

Regards,

Mike

9

I think my issue may be of interest here.  When my computer is idle for more than say 20 to 30 minutes (Idle time is set to default of 10), I cannot get my computer back.  It locks up and remains that way forcing me to have to cold boot.

 

I think it makes sense that the CPU would be heavily used by Norton while the PC is idle but when I click or move the mouse or hit a key on the keyboard, it should return to normal operations instead of locking up the computer.

 

I have WinXP SP3.  I uninstalled NIS 2008 using the Add/Remove Programs feature in the Control Panel and rebooted before installing NIS 2009 which I downloaded off the upgrade webpage.

 

Thanks