NIS 2009 Identity Safe missing entries in toolbar drop down

HP Pavillion DV9640US 1.5gHz Core2 Duo 2G memory

Vista Premium SP1 up to date 10/21/2009

NIS 2008 uninstalled and Install of NIS2009 10/20/2009

 

Identity Safe from   Manage Log-ins link from main NIS menu shows all entries and no issues.

 

Firefox 3.0.2 NIS toolbar drop down has missing log-in entries

I.E. 7.0.6001.18000 missing the same entries.

 

Attempted the following for both Firefox and I.E.

 

Deleted entries from  Manage Log-ins

Rebooted

Restarted Firefox

Went to website(www.chase.com) logged in

Added to Identity safe changed name to something sane

Logged out of website

Same website logged in using a different login

Added to Identity safe changed name to to not be the same as the previous

Logged out

closed Firefox

Reopened Firefox drop down missing Identity Safe entries.

 

Added Folder

Moved entries to folder

Folder displayed in drop down but no login entries are displayed

 

Is this a know issue with Identity Safe?

 

There are other missing entries also so this is not limited to a particular website.

 

Mike

HP Pavillion DV9640US 1.5gHz Core2 Duo 2G memory

Vista Premium SP1 up to date 10/21/2009

NIS 2008 uninstalled and Install of NIS2009 10/20/2009

 

Identity Safe from   Manage Log-ins link from main NIS menu shows all entries and no issues.

 

Firefox 3.0.2 NIS toolbar drop down has missing log-in entries

I.E. 7.0.6001.18000 missing the same entries.

 

Attempted the following for both Firefox and I.E.

 

Deleted entries from  Manage Log-ins

Rebooted

Restarted Firefox

Went to website(www.chase.com) logged in

Added to Identity safe changed name to something sane

Logged out of website

Same website logged in using a different login

Added to Identity safe changed name to to not be the same as the previous

Logged out

closed Firefox

Reopened Firefox drop down missing Identity Safe entries.

 

Added Folder

Moved entries to folder

Folder displayed in drop down but no login entries are displayed

 

Is this a know issue with Identity Safe?

 

There are other missing entries also so this is not limited to a particular website.

 

Mike