Just yesterday 8/4/09, I upgraded from NIS 2008 to 2009. Had problems installing but finally got it sorted. Since then, I cannot get down my ISP emails (Blueyonder.co.uk). Googlemail and Hotmail come down no problem. I have treble checked the account info with the site and all is the same. The only thing between blueyonder mail and Googlemail is the pop3 and smtp ports. Googlemail smtp is 465 pop3 is 995. Blueyonder smtp is 25 pop3 is 110. Before installing NIS 2009 I could get the blueyonder mail down. I copied down a previous ghost image to a spare drive just to simply discover where the problem might lie. I did not have NIS on this one and I downloaded emails without any problem. The only difference is NIS 2009. Could NIS be blocking these ports? If so, how do I check and rectify?
When it fails I get this error:
Unable to send or receive messages for the Blueyonder account. The connection to the server has failed.
If not to late you could get LSPfix from here and post a screen shot of what it finds. This would give us an idea of the Winsock / network layer’s condition.
I do not wish to correct you but Gmail IS POP3, see attachment.
That is why I posted the ports it uses and it works ok.. I am not on SP3 for the simple reason every time I go to install it it fails to install. I do not see why I need to uninstall NIS as everything works ok. Added to that Norton Removal Tool says it will remove ALL Norton products, and as I have a few it really is not viable. All I want to know is where can I look on NIS to see if these ports are blocked.
Therfore, for the time being I shall download that file and get a screenshot and repost the contents as suggested by the other contributor. Nevertheless, thank you both for your advice, I shall repost with the findings.
Something I have just noted. Under Smart Firewall, Program Control, there are no programs in it. I even tried to add Outlook Express but it still says no programs there. So maybe I will have to uninstall but I do not want to remove ALL my Norton programs. Is there another way?
Another thing, if gmail and hotmail come down in Outlook Express why won't my blueyonder ?
[Edit: Changed picture to remove personal email address]
Message Edited by Tim_Lopez on 04-09-2009 01:23 PM
Have you made any changes in general to the NIS options? Can you please try the following to at least see if programs will start showing up in the "Smart Firewall-->Program Control" list:
1. In the main NIS Settings page, click "Default All"-->"Yes" to reset all NIS settings back to default state
2. Go to Smart Firewall-->Advanced Settings-->Configure-->Firewall Reset-->Reset [+]-->Yes
3. Close out of the Settings
4. Launch your browser and ensure you have network access
5. Go back into Settings-->Smart Firewall-->Program Control-->Configure and see if your browser is present, you can also try rebooting and do the same check for other apps to appear
Once done, please also check if you can still reproduce the Blueyonder email issue and post back. If the problem is still there we'll take another look but I want to make sure the firewall is working correctly first.
Thanks to Tim Lopez for doing what I should have done and blocked out my email address.
Matt,
Did as you suggested but no programs in Program Control. Email still the same. It just seems strange that Gmail downloads ok being a POP3 but my blueyonder doesn't.
Anyway, over to you for the next thing we can try. Thanks so very much for your help so far, it is much appreciated.
1. If you're interested in finding out the root problem to both issues, gathering logs may help us figure this out. Please follow the instructions here to obtain logs.
-Enable logging
-Reboot
-Reproduce the issues you are experiencing (i.e. generate the email issue and also run a few network applications such as your browser, try ping in a command prompt, file share etc..)
-Please private message me the logs
2. Try a simple uninstall of NIS 2009 via Add/Remove programs and then reinstall to see if the issues still occur. Perhaps something went wrong in the firewall configuration early on. If you do this, I'd still recommend you follow option 1 first just so we can see what the issue was in case option 2 resolves it.
I just realized you aren't able to send files via private message so I'll private message you shortly and provide directions on how to send me the logs (if you decide on that option).
Sorry I haven't replied, I have been busy, but now all is done. I shall go the route you suggested and get the logs. Alll I need to know now is how to send you the logs.
Downloaded SymNRA and extracted as requested. Run the program and asks to accept licence which I did. I then get this message:
This happens everytime I run the program, it asks to accept licence then this screen appears. 5 times so far, so waiting on your ideas on what to do next.
I would do that but when I tried to run the program it gave the message Norton Removal Tool WILL remove ALL Norton products. I have several Norton products so don't wish to re-install all of them. Is there another way or have I got the wrong end of the stick about the Norton Removal Tool?
Right now I'm just trying to troubleshoot the issue CoolDude64 is seeing regarding SymNRA and I've requested he send the SymNRA log file. If and when we figure out a solution to any of these issues I'll definitely reply so others may benefit.
