I recently downloaded the upgrade of NIS to 2009, running Windows XP. This was from previous version of NIS, and also with Norton System Works installed before.
Ok - 3 problems which might be related.
1) The system tray icon now keeps showing the red circle with the cross, telling me to 'fix it' by doing Quick Scan. Each time I do a quickscan it finds a couple of tracking cookie, which I then tell it to remove and the scan page says everything is resolved. After I close the quickscan window (which says it's finished) the original window that opened (the one that's titled 'Fix Now') the 'status' changes from 'processing' to 'Not Fixed'! I run Quickscan again immediately and the tracking cookies which were supposedly removed reappears! And I did not launch any web browsers in the meantime.
2) When I clicked on the 'support' button it tells me that Full System Scan needs to run even though I have just done one. When I click on the 'Scan Now' button under 'Computer' section it tells me that the QuickScan and Full System Scan were not completed even though I just did both the same day.
3) So I thought it may be the computer didn't get rid of the tracking cookies even when I pressed 'fix' button. And when I clicked the 'settings' tab under 'Computer', under the 'exclusions/low risk' tab the green slider sits on 'ignore' and I can't change it to anything else! Haven't got any custom scan exclusions or anything.
I got the latest live update too. Previous version everything worked fine and the tracking cookie would be removed properly (until I browse the web again that is) but it seems the program just goes around in circles!
I recently downloaded the upgrade of NIS to 2009, running Windows XP. This was from previous version of NIS, and also with Norton System Works installed before.
Ok - 3 problems which might be related.
1) The system tray icon now keeps showing the red circle with the cross, telling me to 'fix it' by doing Quick Scan. Each time I do a quickscan it finds a couple of tracking cookie, which I then tell it to remove and the scan page says everything is resolved. After I close the quickscan window (which says it's finished) the original window that opened (the one that's titled 'Fix Now') the 'status' changes from 'processing' to 'Not Fixed'! I run Quickscan again immediately and the tracking cookies which were supposedly removed reappears! And I did not launch any web browsers in the meantime.
2) When I clicked on the 'support' button it tells me that Full System Scan needs to run even though I have just done one. When I click on the 'Scan Now' button under 'Computer' section it tells me that the QuickScan and Full System Scan were not completed even though I just did both the same day.
3) So I thought it may be the computer didn't get rid of the tracking cookies even when I pressed 'fix' button. And when I clicked the 'settings' tab under 'Computer', under the 'exclusions/low risk' tab the green slider sits on 'ignore' and I can't change it to anything else! Haven't got any custom scan exclusions or anything.
I got the latest live update too. Previous version everything worked fine and the tracking cookie would be removed properly (until I browse the web again that is) but it seems the program just goes around in circles!
I am not 100% sure about previous version of NIS but System Works is 2008 and I purchased that one online at same time as NIS so I think most likely NIS was 2008 which replaced NIS 2007 and it was definitely NOT 2009. System works is 2008 version 11.0.2, still installed and still functional last I checked.
System Works Basic or Standard editions? If Standard, is the AV component disabled / not installed? There was some discussion at one time about how ANY past versions of System Works would not be compatible with NIS2009.
Found what I was looking for and I just need to know if the NAV / NIS was uninstalled before you installed NIS2009?
My Norton System Works is the 2008 Basic Edition. I did not uninstall my 2008 NIS before installing 2009 as I thought it would upgrade automatically - afterall I did just download it for free as I still have my valid subscription.
Possibly silly question: if I take the suggestion and use the removal tool to remove everything, can I reinstall system works without having to pay for it again? I know I got subscription for NIS valid till 2010 but not sure if system works has a valid subscription. If no other solutions are forthcoming and I am sure that I can still use system works I am happy to give that a try.
Possibly silly question: if I take the suggestion and use the removal tool to remove everything, can I reinstall system works without having to pay for it again? I know I got subscription for NIS valid till 2010 but not sure if system works has a valid subscription. If no other solutions are forthcoming and I am sure that I can still use system works I am happy to give that a try.>>
As many of the gurus here will say "Silly question is the one that is not asked". You can reinstall it without having to pay for it. Anyways, I would still recommend that you check with the customer support once.
Well I ran the removal tool and reinstalled NIS 2009. So far so good - it's now giving me the green tick and when i run quickscan the results registers on the record. I can now also change the slider under the 'low risk' tab (which I couldn't do before). It's still detecting the same cookies over and over again but now after setting it on auto-remove I don't even need to press 'fix'. I will do a full system scan and hopefully that scan result will also register. If that's the case then it's 'Problem solved'.
I purchased a new edition to System Works (just realised my old licence had long expired) and after installing it NIS appears to remain functional. Now the only problem I got is that System Works' product key is not appearing under my 'norton account' page - guess I just have to keep my email notification - minor problem compared to before.