Please help me, I cannot post anywhere else inthis forum...Don't know why, user error most likely, but I have a problem I cannot find in your forums after hours of looking. I am frustrated because it should be simple to fix, but I am afraid to do more damage.
Two days ago, MacAfee hijacked my computer. My malwarebytes is gone, and MacAfee keeps popping up and telling me that I have no security at all. My Norton doesn't seem to recognize this and tells me everything is fine, but now I am getting those pop ups for screen savers and all sorts of other stuff that wasn't there before. I have run NIS 09 (daily updated) scans that all come back clean. I am afraid to re download malwarebytes as every time I have ever done this in the past, I end up with a lot of junk I didn't want and never asked for, then my computer starts malfunctioning immediately and it usually takes a week or two before one of my friends helps me out and removes it, or I take it to Geek Squad.
Please tell me where I can go, or how to resolve this. I wish you guys had some sort of live chat that was easy to access so people could ask questions in real time and not have to comb thru volumes of other peoples problems to find one maybe similar. For people who are novices, this is very frustrating and counter productive. I have signed up for two or three different forums with Norton, and I still can't find the answers I need. Why are there so many different web sites and forum's for the same campany? It is very confusing.
I am sure that I have done something, but don't even know what it was, or when, or how to un do what ever it was!
I understand that these forums are great for people who know what they are doing, but for those of us who do not know the lingo, or understand how these programs and such work,or how to navigate them, it is like asking a toddler to tell you (in physician's terms) the exact nature of an illness so they can heal themselves! They don't know what they don't know, so they don't know it is a problem.
I would appreciate any help you could give me! Thanks!
[edit: Clarified subject.]