NIS 2009 Won't Uninstall & NAV 2009 Won't Install

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Since you were using NAV what were you using for a firewall?  What other security tools are you using? Can you reinstall NIS?

I was just using the built in firewall in XP when I was using NAV.

 

There is no other security software on the PC.

Sounds like something got stuck....

 

Often when something will not uninstall properly the remedy is to reinstall the same application and then try uninstall again but you tried installing NAV after incompletely uninstalling NIS rather than trying NIS again.

 

If Norton Recovery Tool did not clean up then I'm at a loss. This link: Symantec Norton Removal Tool. will direct you to the current Symantec Norton Removal Tool. Is that how you got yours?

 

Hang on and see if anyone else can help.

I dont think they tried to reinstall NIS and thats what I suggested.

No, I have not tried to reinstall NIS because of the errors that instantly appear that uses nearly all of the CPU and causes a runtime error that makes NIS end unexpectedly that I believe caused the uninstall issue.

 

I'll try and install it again, but I am not too hopeful.

Do you have .NET framework installed and up tp date?

1 Like

Try to run again the Norton Removal Tool. After that, go to Program Files, delete all the Norton file in the folder (if any). Try using the SEARCH to search hidden area for "Norton" and " Symantec" file in your system drive. Delete them. Try again to install your NAV 2009. Your trial period will appear " expired ". You can only continue to use the product with a valid product key.

 

 

 

 

Message Edited by znmng on 10-10-2008 09:38 PM

Well, here's an update. I went to the MS Update site and saw that I had a critical update for .net framework. I updated the PC then I went to install NIS again. I double clicked the file and it only gave me 2 options. Custom Remove and Full Removal, or something to that affect. I chose to fully remove and it went through it's paces and said it had been removed.

 

I then tried to install it again and it gave me the option to install, so I did.

 

So far, I am not getting any of the runtime errors. I'm not sure if it was the critical update that cured it or not but I am happy at the moment regardless.

 

Thanks all for you assistance, it is much appreciated.


Dieselman743 wrote:
I dont think they tried to reinstall NIS and thats what I suggested.

 

Well although I see Pinnacle says No in the reply to this message of yours, the first message says:

 

<<  I then tried installing NAV again and I get the error saying I already have NIS installed. So I downloaded the Norton Removal Tool and ran it. I still get the same error. I ran the removal tool twice just for the heck of it and I still cannot install NAV. >>

 

and that seems clear enough given what we know about NRT -- that it uninstalls without discrimination.

 

So although Pinnacle may not deliberately have tried to uninstall NIS the reported use of NRT should have cleaned up any traces of NIS as well as of NAV.


Pinnacle wrote:

No, I have not tried to reinstall NIS because of the errors that instantly appear that uses nearly all of the CPU and causes a runtime error that makes NIS end unexpectedly that I believe caused the uninstall issue.

 

I'll try and install it again, but I am not too hopeful.


 

Can you clarify the point I make in my current message to Dieselman ? It would seem that you did run NRT under circumstances that would remove remaining traces of NIS as well as of the bits of NAV (NRT is specifically designed to deal with failed installations or uninstallations).

huwyngr wrote:

Pinnacle wrote:

No, I have not tried to reinstall NIS because of the errors that instantly appear that uses nearly all of the CPU and causes a runtime error that makes NIS end unexpectedly that I believe caused the uninstall issue.

 

I'll try and install it again, but I am not too hopeful.


 

Can you clarify the point I make in my current message to Dieselman ? It would seem that you did run NRT under circumstances that would remove remaining traces of NIS as well as of the bits of NAV (NRT is specifically designed to deal with failed installations or uninstallations).

Sure, I'll clarify what I did after the failed uninstallation of NIS.

 

I did in fact run the NRT, twice to be exact, and the NAV installer said I still had NIS on my system. At that point I ran the NIS installer and it asked me if I wanted to do a complete unistall or custom uninstall. So the NIS installer also believed I had NIS still installed on the PC.

 

My deduction would be that the NRT does not completely remove all traces of NIS 2009.

Thanks for the clarification.

 

Hopefully someone from Norton will step in with background knowledge on this.

NRT leaves files behind. If you want to do a clean uninstallation, only reformat the hard disk can help you.


znmng wrote:
NRT leaves files behind. If you want to do a clean uninstallation, only reformat the hard disk can help you.

Correct. I belioeve they made the NRT tool less thourough.It had mae some trouble in the past

Reformatting is unnecessary. There is the Norton Removal Tool.


Dieselman743 wrote:
Reformatting is unnecessary. There is the Norton Removal Tool.

 

Dieselman743, as I stated above, the NRT did not remove all files. That is why my PC thought it still had NIS on it, even after running the NRT twice.

 

I will have to respectfully disagree with anyone that thinks the NRT actually completely removes any Norton product from their PC due to my personal experience.

Hello,

 

give CCleaner a chance. You can find it here. It will delete unnessary registry keys and files.

 

Perhaps that will fix your issue.

 

Cheerio

Lars Horst

Message Edited by HorstL on 10-12-2008 04:10 PM

HorstL wrote:

Hello,

 

give CCleaner a chance. You can find it here. It will delete unnessary registry keys and files.

 

Perhaps that will fix your issue.

 

Cheerio

Lars Horst

Message Edited by HorstL on 10-12-2008 04:10 PM

 

Tried that as well with no luck. I really thought, from reading other reviews, that Norton had cleaned up their act a little with regards to being able to uninstall their products. This has been an issue with Norton products since I can remember, and was one of the main reasons I left and went with competitors products. The other reason was resource consumption, which from all the reviews I read was greatly improved in the 2009 line as well.

 

Time will tell I suppose, but they are 0 for 1 at the moment when it comes to the uninstaller.

My recollection confirms what you say -- none of the Uninstalls/NRTs from Norton remove every single trace of their product. Norton have confirmed this in the context that enough is left behind to stop you reinstalling ad infinitum a 15 day trial product without paying for it.

 

I can't say I blame them; what matters is the removal of files that can interfere with subsequent installations and that the subsequent installation program should know what is left deliberately and not get upset about it!

 

Anyone who runs into a problem with this should raise it with Norton so that they can improve the NRT tool which is not a frozen item.