NIS 2010 - Activation after re-install

Last week live update stopped working. I re-installed NIS 2010 from a disk, and downloaded all the updates.  Now the program is working. It now says I have a 15 day trial.  I entered the prod key given when I renewed.  It doesn't work. 

 

Trying to find help is almost impossible thru the program help-support key.  Is Norton trying to drive me C R A Z Y ???

 

I'm on a dial up line that doubles for the voice line.  There are still dinosaurs roaming the internet in rural America.   I've spent untolled hours on a simple problem.