Background
- Had NIS 2009 and could not access settings --- error received was --- Access denied, you need to be an administrator to access settings. Previously I have been able to access settings.
- Ran program as an administrator and also logged into the Administrator account, but still received the same error
- Check at Norton website indicated either a re-install or upgrade may solve problem
- Upgraded to NIS 2010
- My first full scan with NIS 2010, found 28 tracking cookies (low priority and no other threats)
- Following this I ran my registry checker (Registry Mechanic from PCtools)
- It found 7 threats but could only correct 2. The five it could not correct appear related to NIS.
- I am still not able to access settings in NIS
- My system is a HP DV6000 series laptop with a 1.8 GHz AMD Turion X2 processor, 3 Gb of RAM and running Vista Home Premium (32 bit)
How do I get to access NIS settings again and are the registry keys noted below aproblem related to NIS?
If yes what do i do to correct or should I simply re-install NIS?
Ron
The five threats that NIS did not correct are noted in the cut from the registry Mechanic scan log text file.
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Sections Scanned:
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DEEP - 1
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs
Value : SFS_7F0DD1FC-47E2-4274-8ED3-72FB5D90F2F1 = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\VIRUSD~1\20091117.049
Parsed : c:\progra~2\norton\{0c55c~1\norton\defini~1\virusd~1\20091117.049
DEEP - 2
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value : {4E3105F2-DB8E-4E7E-8D70-9A7FEFF73B2F} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20091107.001
Parsed : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20091107.001
DEEP - 3
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value : {D3CE8A75-D07B-4EB6-9E38-965DB6E25244} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20100119.001
Parsed : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20100119.001
DEEP - 4
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value : {BB0D25C8-AA45-4C91-B441-6B75036ADC7C} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20100210.001
Parsed : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20100210.001
DEEP - 5
Location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SharedDefs\ipsdefs
Value : {8865769B-36D2-4B77-A501-8E7B80664329} = C:\PROGRA~2\Norton\{0C55C~1\Norton\DEFINI~1\ipsdefs\20100218.001
Parsed : c:\progra~2\norton\{0c55c~1\norton\defini~1\ipsdefs\20100218.001
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Version 9.0.0.114
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End of Scan
2/26/2010 8:39:24 AM