Since I upgraded from NIS 2009 to NIS 2010, all my websites forget that I am permanently logged in. For example, iGoogle or myYahoo or Amazon require that I login after I have been away from the computer for a while. I don't know if it is the idle time scan being overzealous or something else.
Does anyone else have this problem? Any ideas how to correct it?
Thanks,
Stan
Hi Stan,
Did you initially log in to these sites using Norton Identity Safe or manually then using the websites' "Remember Me" option?
How often does the loss of log-in occur?
I've been using RoboForm for years so I logged in from that. I always check the "remember me" option. Do you think the source of how I l logged in would make a difference; does the scanner check the safe's database before cleaning up? I hadn't thought of that.
My PC is in my home behind a hardware firewall and then behind the NIS firewall so I've been comfortable using the option.
Stan
No, I don't think the manner in which you logged in would affect this - I was just trying to get a better picture of what's going on.
It sounds like your cookies are being deleted. Does this happen at every log in or only after a Norton Idle Full System Scan or a Quick Scan.
And, which browser are you using?
Since I upgraded from NIS 2009 to NIS 2010, all my websites forget that I am permanently logged in. For example, iGoogle or myYahoo or Amazon require that I login after I have been away from the computer for a while. I don't know if it is the idle time scan being overzealous or something else.
Does anyone else have this problem? Any ideas how to correct it?
Thanks,
Stan
It doesn't happen every time, but only after I'm away from the system. I think it always happens over night. I too believe it is deleting cookies but when I look at available NIS settings, I don't see anything to change. I do notice that sometimes there is an entry in the Idle Time Scan history about cleaning up orphaned cookies, but no details on which ones.
I am running IE 8.0.6001. I don't use Firefox very often but I have not seen the problem there. Haven't checked on Chrome.
Stan
rosest wrote:It doesn't happen every time, but only after I'm away from the system. I think it always happens over night. I too believe it is deleting cookies but when I look at available NIS settings, I don't see anything to change. I do notice that sometimes there is an entry in the Idle Time Scan history about cleaning up orphaned cookies, but no details on which ones.
I am running IE 8.0.6001. I don't use Firefox very often but I have not seen the problem there. Haven't checked on Chrome.
Stan
What do you have Tracking Cookies Scan set to? If not already set then try setting it to ignore and see if that helps.
OK, I've turned that off. I'll come back with some results after it's gone some time.
Stan
rosest wrote:OK, I've turned that off. I'll come back with some results after it's gone some time.
Stan
Hi Stan
That, at least, will stop automatic deletion by NIS of any tracking cookies. You problem, however, could be elsewhere but, hopefully, the setting will resolve the issue.
This is a major problem over in the Compuserve Forums where I sysop too. The general view there is that there has been a change in the system software by the organization that hosts it but although that may be true it would not account for it being as widespread as it seems here.
Myself, I've suspected something in NIS 2010 but I can't be sure whether or not the loss of login relates to thedate of installing NIS 2010 and it would not account for the other people on Compuserve forums who don't use NIS and have lost the login memory.
There are some oddities, like from my older XP SP3 desktop using IE7 I have to type in the user name and password each time whereas on my new XP SP3 desktop using IE7 also and both using NIS 2010 the user name is in a droplist on the log in screen and when you select it the password is filled in automatically -- go figure .....
I have not tried the Norton LogIn tool or other similar devices and I've varied between Ignore, Delete and Ask me in the Tracking Cookie settings but in any case Tracking Cookies are not associated with logging in, certainly not in all cases.
The other thing is that I have many sites including here where I do not have to log in; I can't myself think of anywhere but Compuserve where I noticed that it actually changed.
In addition to losing remembed logins, I've noticed it loses other remembered options, such as those of Google search (# of returned entries, open results in new window, etc.). That, I assume, is stored in cookies so it seems to support that theory.
For what it's worth, since I turned it off about 10 hours ago, there has been no problem. I won't believe that it is really fixed until it has gone MUCH longer without issue.
"Fixed" is probably not quite the right term because it is supposed to delete tracking cookies, not "good" cookies, but that's another issue.
(BTW, I thought Compuserve shut down a few weeks ago?)
This is the other thread on this issue that I had started.
http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=81413&jump=true
I also use Roboform and IE8.
Problem started happening around the time I upgraded to NIS 2010.
I had disable NIS removal of tracking cookies. But, that did not help.
Look at the last few postings in the thread above.
Right now, I think that the issue gets resolved by putting trusted sites in the IE8 Internet Options --> Privacy --> Sites.
I don't know why this started around the same time I upgraded to NIS 2010.
floplot wrote:Hi rosest
I did see another thread about this last night. I haven't gotten to that thread yet to see what the progress has been. I was thinking along the lines last night that perhaps the login information might be getting deleted because of the association with adtmt cookie. It might also have something to do with the hijacking or compromising of all those hotmail accounts last week and perhaps they have changed their policies of keeping people logged in. I personally find it safer to have to log in every time and spend a minute doing that rather than risk someone else using my account since it was already logged in as being active.
So, I've gone three days now and it definitely seems better. I did "corrupt" the experiment, however, by making multiple changes at the same time, without waiting to see what each change did by itself. These are the changes I have made:
In NIS 2010
1) Set "Tracking Cookies Scan" to Ignore
In IE (8)
2) Under delete I checked Preserve Favorites website data
3) Under Privacy, I changed the setting to Low from Medium
4) Under Privacy, I added the problematic sites to the Always Allow list
If it continues OK, maybe I'll back out some of these changes to see which fixed it.
rosest wrote:So, I've gone three days now and it definitely seems better. I did "corrupt" the experiment, however, by making multiple changes at the same time, without waiting to see what each change did by itself. These are the changes I have made:
In NIS 2010
1) Set "Tracking Cookies Scan" to Ignore
In IE (8)
2) Under delete I checked Preserve Favorites website data
3) Under Privacy, I changed the setting to Low from Medium
4) Under Privacy, I added the problematic sites to the Always Allow list
If it continues OK, maybe I'll back out some of these changes to see which fixed it.
Message Edited by rosest on 10-19-2009 11:21 AM
Hi rosest
Thank you for coming back to update us on your progress. All seems to be progressing nicely and the results of backing out your changes to identify the culprit will be interesting. Do let us know what happens.
Thanks
Haven't written about this in a while, but here's what's happening: I upgraded to Windows 7 Professional on its release weekend (BTW, I think it's a terrific OS). This was a clean install with everything reinstalled. And guess what, the website memory loss problem is back. I've reset everything back to the way I thought I had fixed it under Vista, except I just noticed I hadn't changed the privacy setting to Low. With all the other changes, though, the problem was back.
I'll post whether that one last change (privacy to low) makes a difference.
Stan