NIS 2010 Not Removing Tracking Cookies

Norton Security | Norton Internet Security
1

Hi:-)

 

I have run several scans with NIS 2010 both quick and full. Every time NIS 2010 reports that I have 235 tracking cookies. I have tried to remove them by clicking "fix" after the summary and by clicking the "all" button at the bottom of the report but the cookies do not get deleted. I have also tried to remove them by seleting "Remove" instead of "Ask Me."  I just ran 5 quick scans one after the other and after instructing NIS 2010 to fix them they reapper in the next scan.

 

I mostly use Firefox 3.5.3 and occaisionally use  Chrome and Safari.

 

Am i doing something wrong?

 

Vista 64x OS

Message Edited by hok on 09-10-2009 09:54 PM
2

using IE8 on Vista 32Bit ...

 

Same problem here, NIS 2010 detects the same tracking cookies on every scan but fails to remove them. It reports that the cookies were deleted and creates an entry for them in the log but on the next scan it detects them again...

 

3

Did you do an "over install' of NIS2010 over NIS2009 or did you uninstall NIS2009 first and then install NIS2010?

 

It seems the "over install"  was not as clean as some would like to think.  The new engines in NIS2010 do not pick up the same settings as NIS2009.  I would recomend uninstalling NIS2010, running the Norton Removal tool to clean out what was / is left over from NIS2009 and then reinstalling NIS2010 from scratch.

 

Norton Removal Tool

 

NIS2010 Full Download

4

This was a clean install on a clean installation of Windows 7. Got some time on my hands and performed some testing. I use the German language version of NIS and on the German language version I created two users Loewe and Löwe, NIS is removing Tracking cookies fine on the Loewe account but fails to do so on the accoun named Löwe. Looks like a problem with handling german “umlaute” ?

5

Where did you download your version from?

6

My copy of NIS 2010 was downloaded from http://updatecenter.norton.com/ using the Norton Downloader, Windows 7 from MSDN?

7

I had this same problem.I had 2 manually remove the cookies.I went to the control panel on my cpu and clicked on Internet options and clicked where it said delete temp files,cookies,saved passwords and web form information.After i deleted them Norton was able 2 delete all the cookies i received after that.

8

Mine was a clean install.  I had been using another company's product and did an uninstall of that before installing NIS 2010. 

 

I really don' t care much about cookies. I have other programs for dealing with them. BUT What concerns me is that if NIS says it has removed one type of file but didn't,  what other files might it  be saying it deleted but didn't. In short, a bug like this shakes my confidence in the product.

Message Edited by hok on 09-20-2009 10:49 AM
9
J-Long wrote:

I had this same problem.I had 2 manually remove the cookies.I went to the control panel on my cpu and clicked on Internet options and clicked where it said delete temp files,cookies,saved passwords and web form information.After i deleted them Norton was able 2 delete all the cookies i received after that.

Tried this and even moved around the Temporary Internet Files folder to make sure nothing is left behind. NIS is still unable to delete Tracking Cookie even it says it does. Anyway, this looks like a bug to me and not a problem with my installation. My initial installation on Vista SP2 (32Bit) behaved the same way. I share the feeling of the previous poster, if it fails on removing tracking cookies while claiming to do so who knows what eles it is unable to remove or even detect.