Presently I'm running NIS 2010 after removing trial version from a new PC.
Just got off the phone with customer support requesting a reset of my product key which went OK.
He stated that I should do a new install of NIS 2010 rather than renew my subscription (about 100 days left) for the same price once it expires.
Also he mentioned something about it having 5 licenses, 2 of which were added due to so many people having problems with resets.
Anyone heard of this before?