NIS 2010 Reverts to trial mode in Windows 7

My NIS Internet Security 2010 reverts to trial mode when I reboot my Windows 7 64-bit RTM machine.  It starts-up with the key functions turned off.  I can click to activate and it will work immediately.  But, it is annoying.  Are there any fixes?

 

As another symptom, my sidebar gadgets also do not remain from the last reboot.

 

Thank you for any ideas.

Welcome to the Norton Community

 

How long have you had NIS2010 on your system? Did you ever get it to convert to the full suite by entering a valid product key?

 

 

Hi Elleirdad,

 

Welcome to Norton Community!

 

Did you try uninstall/reinstall of NIS 2010?

If not, try that first. You can download a fresh copy of NIS 2010 from this LINK and use it for installation.

 

Yogesh

Thank you for the welcome.  I have been a Norton user since the days when Peter Norton ran it.  (I have some old Norton Utilities floppy disks around somewhere.)

 

I do have an NIS key.  It is the same key that I used for NIS 2009 and it has 148 days left.  As a matter of fact, the system remembers the key when I click on "Activate Now."  In other words, I do not need to re-enter the key to activate.

 

This is a new install of both the OS and NIS 2010.  While I did have NIS 2010 beta running on a beta version of Win 7 earlier on this machine, I installed a new C: drive.  I installed a new copy of Win 7 RTM on this drive and NIS on that.

 

One possible complication is that the new C: drive is a 128GB SSD.  However, I needed more space for data.  So, (1) I took the old C: drive and made it the D: drive.  Perhaps my old Norton data on the D: drive is creating a problem.  (2)  I changed the default user directories to D:.  (Same tree after the drive letter.) So, the Documents library is actually on D:.

 

I thought that NIS 2010 worked fine when I did this for more than a week.  But, to be honest, I cannot be 100% sure of when the problem started.

 

Thanks

Yes, I did try to uninstall and re-install 2010.


elleirdad wrote:
Yes, I did try to uninstall and re-install 2010.

 

I think you would be as well taking the NIS2010 installation out using the Norton Removal Tool which can be downloaded from here

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

 

Note that using this tool will remove all Norton Products on your PC. Run the tool twice with a reboot in between each run.

 

In C:\Program Data delete the Norton and Norton Installer folders. (you may have to change folder options to display hidden files and folders).

 

Then reinstall NIS 2010 which you can download from here www.norton.com/nis10 . Your key should be picked up automatically.

 

 

Hi elleirdad,

 

Does the HotFix in this announcement fix your issues with the activation - http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=78212 ?

I will try it tonight – when I get home to the PC with the problem.  However, that is not the symptom.  When I click “Activate Now”, the program activates without a problem.

Hi

 

If I understand this correctly, you moved your C drive and made it your D drive. That means that your Norton's product is still on the D drive. Now you have installed Norton's again on the new C drive. To me, it sounds like you are trying to run the same Norton product twice on the same computer? I don't know, but can you do that without problems if both drives are running the same o/s?


floplot wrote:

Hi

 

If I understand this correctly, you moved your C drive and made it your D drive. That means that your Norton's product is still on the D drive. Now you have installed Norton's again on the new C drive. To me, it sounds like you are trying to run the same Norton product twice on the same computer? I don't know, but can you do that without problems if both drives are running the same o/s?


 

Shouldn't be a problem to have two copies of NIS passively resident on two discs in the same computer; however you wouldn't want to have two active NIS's running at the same time.

 

spelling corrected

Message Edited by mdoc7 on 10-05-2009 05:33 PM