NIS 2010: Transfer License to Someone Else

I purchased Norton Internet Security 2010 a couple of months ago, but found it doesn't work very well on my system with Windows 7 so I purchased the full version of Norton 360v4 which works much better.  Since I had already activated NIS 2010 after purchasing it, can I give the original disc to someone else since I am no longer going to use it and let them reactivate it?  It has almost a year's  worth of use as far as the subscription.

 

Can the subscription be transferred to another person or can I remove it from my account to allow someone else to use it?  I can't find anything on this site related to this other than transferring from one computer to another.

It is no longer on my computer anyway since the computer it was originally installed on was reformatted recently and NIS 2010 was not reinstalled.

 

I will try the link.  Thank you.

I purchased Norton Internet Security 2010 a couple of months ago, but found it doesn't work very well on my system with Windows 7 so I purchased the full version of Norton 360v4 which works much better.  Since I had already activated NIS 2010 after purchasing it, can I give the original disc to someone else since I am no longer going to use it and let them reactivate it?  It has almost a year's  worth of use as far as the subscription.

 

Can the subscription be transferred to another person or can I remove it from my account to allow someone else to use it?  I can't find anything on this site related to this other than transferring from one computer to another.

I contacted Symantec via chat and they said I can give the disc to someone else as long as it isn't on my computer which it isn't and hasn't been since I purchased Norton 360 version 4.  However, it will still be registered to my account which I guess doesn't make any difference to me.

 

They had to reset my activation count so it can be activated again on another computer.  I didn't know there was a limit.


whbos wrote:

I contacted Symantec via chat and they said I can give the disc to someone else as long as it isn't on my computer which it isn't and hasn't been since I purchased Norton 360 version 4.  However, it will still be registered to my account which I guess doesn't make any difference to me.

 

They had to reset my activation count so it can be activated again on another computer.  I didn't know there was a limit.


I'd like to follow up on that since I believe you should be able to go one step further so that it is no longer on your account. If it is left on your account then the person who subsequently installs and activates it will need to have access to your Norton Account which would include the KEY information for your Norton 360. At least that's the way I understand it.

 

I'll try to get one of the Norton Staffers -- names in red -- to come in on this and tell you, possibly by Private Message, exactly how to proceed, if I am right.

 

NIS normally comes licenced for use on either 1 or on 3 PCs in the same household although there are 5 and 10 PC versions. Although there is only one KEY code for all the computers it can only be used on new installations for the licenced number of times. So yours is liekly to have been for 1 PC and so only usable once or for 3 computers and so usable 3 times.

 

Note that on the multi-PC versions the clock starts running for all of them from the time of the first installation.

 

If you go into your Norton Account -- assuming your N360 was opened with the same ID and password -- you should see an entry for NIS it will tell you the number of PCs it is good for and how many times it has been activated; and if you click on that line it should tell you the KEY and other information.

 

You should see the same information for your N360 installation so check what it shows under Norton Account.

 

Hang on for something more on the leaving it on your account, which you would certainly not want to do for someone not close to you, if even then!

I do not think they can transfer a single productkey/serial from one account to another once it have been registered. They can change the name and email address of the account but that would include all products registered on that account and I guess that in this case there are more products than only the NIS registered (like perhaps the new N360?).

 

I think that the friend who got the CD should run with it as is for now, but when the time comes to renew he/she should buy an upgrade to get a brand new key to register on a Norton Account of his/her own.

 

One important thing to check when doing this is to make sure that the automatic renewal is not activated for this productkey so that the original owner does not get billed. But this is only activated when you purchase a downloadable product directly from Symantec using a credit card. Since there is a CD involved in this case I do not think that there is any automatic renewal activated. However, Automatic Renewal should show for the specific key when logging into mynortonaccount.com.

 

Regards

jAW

I'm going to hold off sending it since there could be some issues as both of you explained.  There is no auto renewal since it was purchased in a store.  All of my auto renewals are disabled anyway.

 

I actually had an upgrade option from N360v3 to v4, but chose to purchase the entire program again in the store for personal reasons.  I had used Norton Utilities and NAV/NIS years ago and thought about switching back because I had already preferred them over N360 v1-3.  However, so much was removed from Norton Utilities and NIS 2010 doesn't run properly with Windows 7 that I chose to go back to N360.  I had problems with the v4 Beta which was another reason to not upgrade, but since it's release I've had no serious issues.

 

I do worry about this friend having access to my account which is why I want it removed from my list of registered products.  I might be better off just keeping the disc and letting a local family member use it instead.  At least I'd have a little more control over the registration.  The friend I was going to send it to lives in Pennsylvania and I live in Virginia so I have no control.  I always worry about people sharing discs as well and I only have one license for NIS 2010.


whbos wrote:

I do worry about this friend having access to my account which is why I want it removed from my list of registered products.  I might be better off just keeping the disc and letting a local family member use it instead.  At least I'd have a little more control over the registration.  The friend I was going to send it to lives in Pennsylvania and I live in Virginia so I have no control.  I always worry about people sharing discs as well and I only have one license for NIS 2010.


Actually I do not think that this person will get access to your Norton Account. For that he/she would have to have your password and the email you registered with. It is not neccessary to access the Norton Account to activate NIS. When installing and activating using your product key it might recognize that it is registered to an existing account and will ask for the password. Click Next two or three times and you will get the option to skip. If it does not recognize the key just do the same. It is even possible that it will just activate without asking anything since the key already is registered.

 

This will have no effect on the functionality of NIS. N360 on the other hand needs a registered Norton Account to be able to use the online backup.

 

I do not think that you will have any issues with another person using this key. It is more likely that this other person could run into trouble if anything were to fail with the key later on, like activation issues where he/she has to contact support since it will still be registered to you.

 

Also remember that you have a 60 day money back guarantee. So if it was less than 60 days since you bought it you can get your money back.

 

Here you have a page with the licence agreement if you want to check on that. It clearly says that you can give away your full rights to the product as long as the new "owner" accepts the license agreement.

http://www.symantec.com/about/profile/policies/eulas/index.jsp

 

Regards

jAW