NIS 2010 update problem

I am in NIS 2009 and click Norton Account

A web page opens and I log in

I click Norton update center in order to check for latest product version

A Norton Update Centre page opens, I click "Update Me Now"

I am prompted to run autodetectpkg.exe which I do

 

at this point one of two things happens; either absolutely nothing, or the web page crashes and reports "This tab has been recovered .A problem with the web page caused Internet Explorer to close and reopen the tab"

 

I have the same problem when I do the same check on a NIS 2010 machine.

Message Edited by cgoldman on 09-15-2009 10:33 PM