Hi, I jsut installed NIS 2010 on a new install of win 7 and i use thunderbird for email. When NIS does a scan, it brings up an action required window stating that a threat exists and that removal failed. It offers the action of Rescan or Help. Neither does anythign to remove the virus. When I click on the virus, all the itmes seem to be in my email folders. I'm guessing as attachements to files.
For example:
reg_pass.zip
[Contained in] unknown003b392.data
[Contained in] c:\users\jonathan\appdata\roaming\thunderbird\profiles\8r7y98q0.default\mail\local folders\junk
Infected
Thunderbird keeps all mail in a folder in one file.
I have searched all mail for a reg_pass.zip with no luck.
I contacted Norton chat support and was told that I would have to pay someone to help me remove these threats. That is not a solution as I have removed the ones I coudl find (items in junk folder) but others I cannot and new ones appear all the time.
Does anyone have a solution? Is NIS just not forThunderbird users?
Thanks