NIS 2011/360 BSOD on install Windows 7 Symefa.sys

Norton Security | Norton Internet Security
1

Hey, I have a Windows 7 Ultimate 32 bit, upgraded from Vista 32 bit. When I install nis 2011, nis 2012 beta or 360 at the time when the install says starting services I get a BSOD pointing to symefa.sys. when i reboot it gets to the windows loading and it gives me a bsod. it will not boot into normal and safe mode. then i use a old system restore point and recover to when nis wasnt there. 

 

connecting back to my old threads (refer bottom), i have updated my BIOS, sound card, video card (which apparently can cause a lot of problems) and network adapter drivers. I am also nearly fully updated on the windows updates. but, if it helps i get bsods when I install service pack 1 and KB982018. on service pack 1 I get a bsod when windwos is loading and i recover by system restore. 

 

If i install it through safe mode the bsod comes when i boot into normal mode and when the driver starts to load in the background (I think thats when the BSOD happens). apparently it is something preventing "symefa.sys" from unloading properly. i have also done registry scan and fix, and have also removed some unrequired programs/drivers which may have caused the problem. no luck, had the problem for many months now.

 

any ideas?

btw, I am aware of the removal tool

 

 

I have a few old threads on this topic, but they seem to have died, nothing happening on them. last active one was this:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Internet-Security-2011-Blue-Screen-of-Death-on-install/td-p/358138/page/8

 

 

2

Hey, I have a Windows 7 Ultimate 32 bit, upgraded from Vista 32 bit. When I install nis 2011, nis 2012 beta or 360 at the time when the install says starting services I get a BSOD pointing to symefa.sys. when i reboot it gets to the windows loading and it gives me a bsod. it will not boot into normal and safe mode. then i use a old system restore point and recover to when nis wasnt there. 

 

connecting back to my old threads (refer bottom), i have updated my BIOS, sound card, video card (which apparently can cause a lot of problems) and network adapter drivers. I am also nearly fully updated on the windows updates. but, if it helps i get bsods when I install service pack 1 and KB982018. on service pack 1 I get a bsod when windwos is loading and i recover by system restore. 

 

If i install it through safe mode the bsod comes when i boot into normal mode and when the driver starts to load in the background (I think thats when the BSOD happens). apparently it is something preventing "symefa.sys" from unloading properly. i have also done registry scan and fix, and have also removed some unrequired programs/drivers which may have caused the problem. no luck, had the problem for many months now.

 

any ideas?

btw, I am aware of the removal tool

 

 

I have a few old threads on this topic, but they seem to have died, nothing happening on them. last active one was this:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Internet-Security-2011-Blue-Screen-of-Death-on-install/td-p/358138/page/8

 

 

3

thanks for the quick reply

 

im not sure, i cant remember. sorry. but, i dont think i did.

i forgot to mention that i have had nis 2011 running on this computer for ages. but, its not working anymore.

4
aadit4 wrote:

Hey, I have a Windows 7 Ultimate 32 bit, upgraded from Vista 32 bit. When I install nis 2011, nis 2012 beta or 360 at the time .....

 

[ ... ] 


Do you mean you have installed all three at the same time on the same computer? That will crash any system.

 

Please clarify.

5

no of course not, i meant that all three have the same problem.

6

Thanks

 

-- "of coure not" ? You might be surprised after a few decades of troubleshooting!

 

You are in good hands here.

 

Was your Upgrade to WIN 7 and an on-top upgrade or a clean one? I've done both types in the past but not had problems ... yet.

 

7

really? people installed everything at once

 

thanks, i hope it gets fixed soon, ive had this problem for ageeeeees.

 

on-top upgrade.

 

if it helps you can have a read of my old thread which may help.

8

Can you access the Windows logs to get some more detailed information about the BSOD? What is the error code, etc.

9

just tell me how to and ill try.

10

First you have to configure Windows not to reboot right at the moment it has a BSOD:

http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

 

Than install the Norton products, and repeat the BSOD.

 

After this try to boot into Windows (Safe Mode or normal mode), and open Control Panel -> Administrative Tools -> Event Viewer. Under Windows logs search for the BSOD error, right click on it and copy the details into a txt file. Also if it was created, please send us the crash dump file also (it is created to the folder you can set in the auto restart settings).

11

before i start i thought ill remind you, if i forgot to mention it.

it doesnt boot up in normal or safe mode. the only way to recover the system is by system restore.

so ill recreate the issue and then fix it (temporarily). then go see event viewer and send the dump.

is this alright?

12

About the event viewer I'm not sure if it will be there, but the dump must be there after the system restore. For us I think the dump file is even better :). Just make sure you change where the dump file should be created. /Eg. to a different partition or to My Documents, System restore do not change anything in those folders/

13

hey, turns out windows does load into safe mode after the bsod. maybe something changed sinced the last time i tried it. im writing this through some horrible safe mode resolution, not full hd. its weird.

 

anyway, can u explain in more detail how to get the event viewer log. i have got the bsod dump and can u give me instructions to send it. can i put it in a zipx file? or 7 zip or something. ive have applied the normal windows compression which cut it down to like half but i want it to be even smaller so i can send it to you ASAP (small upload times). and im sending you a kernal dump right? not the other smaller one. also, how about memory debugging???

 

edit: i thnk i found things that may help, probably what u wanted. i attached them, and how do u want the dump file sent? also, i didnt do system restore,  i just used the norton removal tool and then it rebooted fine.

 

thanks, im doing a system restore now. ive put the dump and logs on my desktop.

 

 



 

 

 

14

In the logs I found nothing useful :(....

 

It seems we would need that dump file. How big is it when you use a zip compression? (To a post zips can be attached.)

15

Well I can get smallest size using zipx and 7zip. Can you use any of them? I think those are around 80mb while standard zip compression is around 130 mb. So how do you want it?

16

Hi,

 

you can upload the file to eg. sendspace.com. Than you can send us the link you will get after the upload via a PM.

17

so im sending you a normal zip file using sendspace, thanks

18

DUMP SENT

 

dump link has been sent to PapauZ.

 

if you want a link to the dump PM me and ill send you the link.

 

will not post the link into public

 

thanks

19

After looking into the dumps, I would try this method:

 

1. Download Norton Removal Tool from www.norton.com/nrt

2. Disconnect from the internet

3. Reboot into Safe Mode (before the windows logo shows, press F8 until you see a list, there select Safe Mode, and hit enter)

4. Run the removal tool, reboot (repeat it 2-3 times) /still into safe mode/

5. Open c: in explorer and in the search box type in symefa, hit enter  (it should be in c:\windows\system32\drivers\NIS\1206000.01D)

6. If search finds anything, remove the symefa files

7. Reboot (it will not load into normal mode)

8. Run the Norton installer

 

Let us know the results.

20

problem still occurs, any other ideas?

btw, it could be something on the computer which is preventing it (symefa.sys) from working properly. known list of any conflicting drivers, programs etc.?

while i was in safe mode, before i ran the removal tool I found that the symefa file did have a valid digital signature. just letting you know.