NIS 2011 tray icon missing upon reboot

Hi

 

My OS: Windows XP SP3

 

I installed NIS 2011 (Norto Internet Security 2011 18.5.0.125) a couple of days ago but it is acting strange.  Upon installation I do see the tray icon and everything is fine.  But some times when I reboot; the icon goes away and I cannot get it back.

 

I have done the uninstall and also used the norton removal tool.  However the problem still exists.  I do see the notron processes and tested using a virus file so everything works in the background.  However I do not have the tray icon and can't launch it manually either to manage anything.

 

I saw people having issues with NIS 2010 and norton has a hotfix for that.  However I can't find anything for NIS 2011 :smileysad:

 

Would you please help?