hello!!!
i was using norton internet securtiy 2010 version and i changed to norton 2011 with fresh copy and i have 30days trial period but the problem is i can't install updates on my computer virus definition last update date is 8/13/2010 that's mean 206 days ago why i can't update. i tried downloading latest inteligent updater version when i use that it says my updates is fail... here is the log details if it needed... and this is the first installation of norton product on this computer MY OS is Windows XP SP3
Tue Mar 08 12:41:02 2011 : ******************************************************************
Tue Mar 08 12:41:02 2011 : Starting Intelligent Updater - Version 5.1.0.9
Tue Mar 08 12:41:02 2011 : ******************************************************************
Tue Mar 08 12:41:02 2011 : AUTH SYMSIGNED BEGIN: Started.
Tue Mar 08 12:41:02 2011 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Tue Mar 08 12:41:02 2011 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Tue Mar 08 12:41:02 2011 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Tue Mar 08 12:41:02 2011 : IU RES SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the iuResource.dll
Tue Mar 08 12:41:02 2011 : IU RES LOAD: Successfully loaded the resource file..
Tue Mar 08 12:41:02 2011 : IU MODE: IU is running is FULL mode.
Tue Mar 08 12:41:03 2011 : CONFIG LOAD SUCCESS: Successfully loaded the configuration file: iuConfig.xml.
Tue Mar 08 12:41:03 2011 : IU INFO: File-name : 20110307-020-v5i32.EXE
Tue Mar 08 12:41:03 2011 : IU INFO: Creation-date : 20110307
Tue Mar 08 12:41:03 2011 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Tue Mar 08 12:41:03 2011 : Entry details:
Tue Mar 08 12:41:03 2011 : Update-File: VIRSCAN.zip
Tue Mar 08 12:41:03 2011 : Update-Desc: Virus Definitions
Tue Mar 08 12:41:03 2011 : Auth DLL Name: SAVIUAuth
Tue Mar 08 12:41:03 2011 : Auth DLL Location: local
Tue Mar 08 12:41:03 2011 : Auth Content-Type: virus definitions x32
Tue Mar 08 12:41:03 2011 : Deploy Content-Type: virus definitions x32
Tue Mar 08 12:41:03 2011 : Deplo DLL Name: SAVIUDeploy
Tue Mar 08 12:41:03 2011 : Deploy DLL Location: local
Tue Mar 08 12:41:03 2011 : AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while opening key
Tue Mar 08 12:41:03 2011 : REG FAILURE: Failed while reading the value for key named
Tue Mar 08 12:41:03 2011 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SAVIUDeploy
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while opening key
Tue Mar 08 12:41:03 2011 : REG FAILURE: Failed while reading the value for key named
Tue Mar 08 12:41:03 2011 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Tue Mar 08 12:41:03 2011 : IU failed while deploying V because a compatible product could not be found on the system. Please make sure that a compatible Symantec product is installed on the system.
Tue Mar 08 12:41:03 2011 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Tue Mar 08 12:41:03 2011 : Entry details:
Tue Mar 08 12:41:03 2011 : Update-File: VIRSCAN.zip
Tue Mar 08 12:41:03 2011 : Update-Desc: Virus Definitions
Tue Mar 08 12:41:03 2011 : Auth DLL Name: ISAuthDLL
Tue Mar 08 12:41:03 2011 : Auth DLL Location: local
Tue Mar 08 12:41:03 2011 : Auth Content-Type: virus definitions x32
Tue Mar 08 12:41:03 2011 : Deploy Content-Type: virus definitions x32
Tue Mar 08 12:41:03 2011 : Deplo DLL Name: ISDeployDLL
Tue Mar 08 12:41:03 2011 : Deploy DLL Location: local
Tue Mar 08 12:41:03 2011 : AUTH DLL LOCATION: IU will read the DLL location from registry - ISAuthDLL
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while opening key
Tue Mar 08 12:41:03 2011 : REG FAILURE: Failed while reading the value for key named
Tue Mar 08 12:41:03 2011 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - ISDeployDLL
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while opening key
Tue Mar 08 12:41:03 2011 : REG FAILURE: Failed while reading the value for key named
Tue Mar 08 12:41:03 2011 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Tue Mar 08 12:41:03 2011 : IU failed while deploying V because a compatible product could not be found on the system. Please make sure that a compatible Symantec product is installed on the system.
Tue Mar 08 12:41:03 2011 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions
Tue Mar 08 12:41:03 2011 : Entry details:
Tue Mar 08 12:41:03 2011 : Update-File: VIRSCAN.zip
Tue Mar 08 12:41:03 2011 : Update-Desc: Virus Definitions
Tue Mar 08 12:41:03 2011 : Auth DLL Name: Norton X32 AuthDLL
Tue Mar 08 12:41:03 2011 : Auth DLL Location: local
Tue Mar 08 12:41:03 2011 : Auth Content-Type: VirusDefs
Tue Mar 08 12:41:03 2011 : Deploy Content-Type: VirusDefs
Tue Mar 08 12:41:03 2011 : Deplo DLL Name: Norton X32 DeployDLL
Tue Mar 08 12:41:03 2011 : Deploy DLL Location: local
Tue Mar 08 12:41:03 2011 : AUTH DLL LOCATION: IU will read the DLL location from registry - Norton X32 AuthDLL
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while opening key
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while fetching the path for DLL : C:\Program Files\Norton Internet Security\Engine\18.1.0.37\NUMEng.dll
Tue Mar 08 12:41:03 2011 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - Norton X32 DeployDLL
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while opening key
Tue Mar 08 12:41:03 2011 : REG SUCCESS: Success while fetching the path for DLL : C:\Program Files\Norton Internet Security\Engine\18.1.0.37\NUMEng.dll
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED BEGIN: Started.
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the authorization dll C:\Program Files\Norton Internet Security\Engine\18.1.0.37\NUMEng.dll
Tue Mar 08 12:41:03 2011 : AUTH LOAD SUCCESS: Successfully loaded the authorization dll - C:\Program Files\Norton Internet Security\Engine\18.1.0.37\NUMEng.dll
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED BEGIN: Started.
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Tue Mar 08 12:41:03 2011 : DEPLOY SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the deployment dll C:\Program Files\Norton Internet Security\Engine\18.1.0.37\NUMEng.dll
Tue Mar 08 12:41:03 2011 : DEPLOY LOAD SUCCESS: Successfully loaded the deployment dll - C:\Program Files\Norton Internet Security\Engine\18.1.0.37\NUMEng.dll
Tue Mar 08 12:41:03 2011 : AUTHORIZATION SUCCESSFUL: VIRSCAN.zip is successfully authorized for deployment.
Tue Mar 08 12:41:03 2011 : DEPLOY PATH SUCCESS: VIRSCAN.zip will be deployed at location C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\tmp6855.tmp
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED BEGIN: Started.
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.
Tue Mar 08 12:41:03 2011 : AUTH SYMSIGNED END: Finished processing. Returns TRUE
Tue Mar 08 12:41:03 2011 : UNRAR LOAD SUCCESS: Successfully loaded the UNRAR DLL.
Tue Mar 08 12:41:03 2011 : UNRAR OPEN SUCCESS: Success opening RAR file VIRSCAN.zip
Tue Mar 08 12:41:11 2011 : UNRAR EXTRACT SUCCESS: Succesfully extracted VIRSCAN.zip to C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\tmp6855.tmp
Tue Mar 08 12:41:12 2011 : POST PROCESS FAILURE: Failure reported while post processing VIRSCAN.zip
Tue Mar 08 12:41:12 2011 : Failure occurred while post processing the deployed content - VIRSCAN.zip.
Tue Mar 08 12:41:12 2011 : Calling ReleaseInstance() on the object of IIntelligentUpdaterAuthorizationManager2.
can you help me with this ????