NIS 2011

I recently received a message saying that I could upgrade my NIS to 2011 if I had a current subscription.  I did so, but after rebooting, I then received a message saying that my download did not complete, and that my system was not protected.  OK, so what do I do?  I could not find my download file.  I could not download another copy from Norton because "my system was up-to-date." 

 

I am very upset with Norton and their stupid download system!!!

 

Has anyone else experienced this  problem?

DorothyBaldwin