NIS 2012 19.1.1.3 Product Update Successful But

Norton Security | Norton Internet Security
1

Support says it can't fix Installation, wants me to do a fresh Install and use Norton Removal Tool. I don't use Firefox Whats up! How do I talk to someone or I'm still Secure and ran Update tool told I have proper 2012 Version Help Gorpy1 I have XP SP3 IE8

2

Hi GOrpy1,

 

Have you tried contacting your local Norton support by Chat?

 

You can access Chat with the link below:

 


http://www.norton.com/chat

 

 

Chat is available in several different languages by using the "Select a Language" button

 

Chat languages.JPG

 

RichD

 

 

3
J_sathya wrote:

If possible, could you please let me know what is the error that you get in the One click Support window, so i will try to check for the solution.


I believe the error may be the similar to this one:

 

Norton Internet Security
19.1.1.3
Errors: 0, 0
Microsoft Windows XP
2600.xpsp_sp3_gdr.101209-1647
Results of  Norton AutoFix: 1 element(s)
Installation :: Failed


This was reported in the following thread in addition to showing up in several other threads.  The error may be a result of the Firefox 7 compatibility patch.  I have gotten the error on my XP machine too.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2012-Autofix-can-t-repair-installation/m-p/547562/message-uid/547562/highlight/true#U547562

 

4

Support says it can't fix Installation, wants me to do a fresh Install and use Norton Removal Tool. I don't use Firefox Whats up! How do I talk to someone or I'm still Secure and ran Update tool told I have proper 2012 Version Help Gorpy1 I have XP SP3 IE8

5

J_sathya wrote:

Hi, Hi J_sathya I just got off chat and a Symnatec Rep took control of my computer and after checking said since I don't have Firefox 7 and the product update installed o.k. that's why I was gettin Autofix saying it could not fix my installation!! Thanks..Gorpy1

6

Thanks SendOfJive.........Gorpy1

7
SendOfJive wrote:
J_sathya wrote:

If possible, could you please let me know what is the error that you get in the One click Support window, so i will try to check for the solution.


I believe the error may be the similar to this one:

 

Norton Internet Security
19.1.1.3
Errors: 0, 0
Microsoft Windows XP
2600.xpsp_sp3_gdr.101209-1647
Results of  Norton AutoFix: 1 element(s)
Installation :: Failed


This was reported in the following thread in addition to showing up in several other threads.  The error may be a result of the Firefox 7 compatibility patch.  I have gotten the error on my XP machine too.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2012-Autofix-can-t-repair-installation/m-p/547562/message-uid/547562/highlight/true#U547562

 

Yeah there is a problem with the Firefox 7 patch. I was told the devs that handle Firefox are looking into it now. Most likely the patch will be pulled until it is fixed.

8

I'm thinking about going back to NIS 2011.......Thanks......Gorpy1 P.S I did get 30 extra days from Symnatec I thought was very nice of them........Gorpy1

9

Thanks Michael I'm sure I'll just stick it out with NIS 2012 It's still an excellent product with just a glitch or two, Who doesn't have them Thanks..............Gorpy1

10
michaell wrote:
Yeah there is a problem with the Firefox 7 patch. I was told the devs that handle Firefox are looking into it now. Most likely the patch will be pulled until it is fixed.

Although I get the unfixable error when running the AutoFix Tool, the Firefox 7 toolbar is working, Norton seems to be working, and I can't find any adverse effects.  Any problems with leaving everything alone at this point, rather than reinstalling?  What is Norton recommending for those seeing this error?

 

EDIT - Tony Weiss has now posted information on this, and the advice is to do nothing, since the reported installation failure is erroneous:

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Support-Reports-quot-Installation-Failure-quot-after-Firefox-7/m-p/547806/message-uid/547806/highlight/true#U547806