I had to rebuild my system because my hard drive got trashed. Since I have a subscription, I went online and downloaded the latest release of NIS. Since that time, I have not been able to get Windows Media Player to talk to my Ceton InfiniTV tuner unless I disable Smart Firewall and reboot. Either Media Player hangs and I have to terminate it, or I get a black screen, or I get a "no tuner available" message.
I set the InfiniTV on the network map to Full Trust. Didn't help. I set the firewall rules manually as per instructions on both Norton's and Ceton's websites. Didn't help. The only thing that works is to disable Smart Firewall entirely and start up Windows Firewall instead. I don't want this to be a permanent solution.
I there any kind of a log available that I can look at, or send to Norton, to help diagnose this problem?
Try resetting the firewall to remove any misconfigurations (Norton Settings > Network > Smart Firewall > Advanced Settings > Reset). Then follow the steps in this KB article. As long as the network is shared, the firewall should be able to automatically create rules to allow the connection.
I reset the network as you asked. I went to the KB article from Ceton (I had seen it before) but the network trust level was already set to SHARED. I brought up Media Center and got a black screen. I rebooted and tried Media Center again and it stuck in Please wait...Searching for tuners. So, this is not solved and I need additional help.
I had to rebuild my system because my hard drive got trashed. Since I have a subscription, I went online and downloaded the latest release of NIS. Since that time, I have not been able to get Windows Media Player to talk to my Ceton InfiniTV tuner unless I disable Smart Firewall and reboot. Either Media Player hangs and I have to terminate it, or I get a black screen, or I get a "no tuner available" message.
I set the InfiniTV on the network map to Full Trust. Didn't help. I set the firewall rules manually as per instructions on both Norton's and Ceton's websites. Didn't help. The only thing that works is to disable Smart Firewall entirely and start up Windows Firewall instead. I don't want this to be a permanent solution.
I there any kind of a log available that I can look at, or send to Norton, to help diagnose this problem?
Thank you.
Al
If you went to your Norton account/registered products to download NIS then your currently installed version of NIS is most likely NIS2013, which has more bugs in it than the entire Amazon rain forest... To verify, open the main NIS interface and select Support/About - If the version starts with 20.xx then you're on NIS2013 - If it starts with 19.xx then you are on NIS2012. If you find that you are now on NIS 2013 then I would suggest trying the following steps to correct your issue(s):
If it turns out that these steps do "fix" your issue(s), be sure to go into NIS settings/updates and disable the Auto download of New version option to prevent being immediately "nuked" again.
Try giving the device Full Trust in the Network Security Map. If that also fails, change the Network Trust Level to Full Trust (as a test, you probably don't want to leave the network at full trust). If that still fails, then the problem is likely with the either Media Center or Ceton not having proper firewall permissions. Networking problems can be difficult to sort out. The fact that Media Center hangs or gives you a black screen would seem to indicate the problem lies with that application. However, if everything works well with the firewall disabled, then the firewall is the likely culprit.
I would suggest consulting the documentation for Ceton and Media Center and double checking that all settings are where they should be. It will be a process of trial and error. Again, I would start by resetting the firewall to clear any settings there that may be hindering the connection. In its default settings, in Automatic Program Control, the firewall should allow the connection on a shared network.
I backed out to NIS2012, which I'm running on another computer, but it didn't help this situation. It's got to be a firewall setting somewhere, since it was working with NIS2012 before I reinstalled Windows.
SendOfJive:
I've been at trial and error for weeks. Giving the device, or the whole network, full trust permissions doesn't do it. The only thing that works is disabling Smart Firewall entirely and replacing it with Windows Firewall (the rest of NIS such as virus scan remain enabled). There is nothing wrong with Media Center or the Ceton card since both work fine with Smart Firewall out of the picture. There must be some log somewhere that I can look at which shows what the firewall is blocking!
Another frustrating aspect of this whole thing is that whenever I make a change, I have to reboot for it to take effect. If I could find a Windows service to cycle instead of rebooting, it would make troubleshooting a whole lot easier.
All entries in the program control list have "allow."
I tried manually entering firewall rules that matched the ones that are in the working Windows Firewall. No love. My subscription renewal comes up in about two months and because of this problem I plan to non-renew. Unfortunate, because I have had this product for years and basically I like it. Windows Firewall under Windows 7 is a lot better than it used to be and I plan to use it after my NIS subscription expires.
I've got this one solved, and the solution has survived several boots so I have the confidence to close it.
It shouldn't be this complicated, but what worked for me was to manually add firewall rules like the ones on my other computer, which has been able to access the tuner (as a network tuner) with no problem.
Bring up Norton, select Settings --> Network --> Smart Firewall --> Advanced Settings Configure --> General Rules Configure. The rules are documented elsewhere so I won't repeat them here. What threw me was the rules must be set as "Allow" access to "Any computer in the local subnet." Also set up an "allow" rule for Network Reset (local port 12121) since my tuner is defined as a network tuner. Move all the rules to the top, click OK everywhere, and reboot.
I guess I can keep my Norton Internet Security after all.