NIS 2012 - Identity Safe - Limited or Missing Signon Icons

I have a problem with Identity Safe.  The problem started when I installed Firefox 10.  At first, the Norton Toolbar was not available for this new addition of Firefox, then after a day or two, at the most, a LiveUpdate fix was generated to give the new Mozilla Firefox 10.0 the Norton Toolbar.  I did not like the way IE8 kept "hanging" on its close.

 

Anyway, to my surprise and chagrin, I found when I opened my Identity Safe, in both IE8 and Firefox, the icons (or Favicons) associated with most of my signons were missing.  On my system (Windows XP), only 28 are being generated, starting at the top of the list.  As you can see in the image below, the icons stop, right in the middle of a folder!

 

IE8 Showing Missing Icons or Favicons Beginning in Folder Employment -- Private Companies 

 

Well, I called Symantec and after about 2 hours spoke with a nice enough fellow who explained the problem, which most likely was the "fix" or update for Firefox 10 (had to be written quickly). 

 

I told him it was pretty crappy since I actually USE those icons to identify the signon I need.  I hate reading each one(I have over 200!), looking for the right signon.  He told me, well, the Identity Safe is functional and the icons are shown for those most recently used signons.  I told him, well that is fine, but IT IS NOT WHAT I PAID FOR.  Why just generate favicons for the top 20 to 60 signons and leave an empty space for the rest?  The icons are ALL visible in the Login Edit (see below), so why can't they be available for the login list?

 

 

As you can see, they are there, aren't they?  So they ARE being generated, aren't they?  Again, why not save them for the list of logins, though some are just blue dots, which could signify something I had not signed into for a long while and should be deleted. 

 

He basically told they had to whip up something quick for the Mozilla Firefox fix, so its possible the icons were restricted in that.  He indicated there should be about 60 generated before the NIS software stops generation; I get 28.

 

I told him, for me, this was unacceptable and a fix should be generated.  Though he told me there were/are performance issues,  I said I don't give a rat's butt about "performance," and it's my computer, at least LET ME DECIDE whether to generate them, or not.  That decision should be mine, NOT Symantec's.  I also said, if they are NOT going to be gen'd, remove them entirely.  Don't just do 28 to 60; blow it off entirely. 

 

Yeah, the Identity Safe IS functional, like a refrigerator with missing shelves.  It keeps things cold, but you can't find anything because everything is on one shelf "buried" with something else. 

 

If I were working with Symantec, I never would have let this "half baked cake" be put on the shelves for consumers to have to "eat."  If you are going to do something do it right, don't just do it halfway!

 

I am waiting for my fix!

 

William T.

Case # 02060182

Hi mp3jo,

 

Thanks for responding.  First, to answer your question, I installed Firefox 10.0 around 1/30/2012.  The LiveUpdate fix was just available a day or two later.

 

As far as a solution goes, the case manager at Symantec, said he did not know of any solution, but, as far as getting a fix installed, he would put a word into the production team.  So, we will have to wait until then.

 

You didn't say if you were experiencing this.  I see you have Windows 7 and IE9.  I am wondering, if you are not, my XP OS may be a factor.  As I told the man, I am a programmer/analyst (though unemployed), so I will constantly be looking for a solution.  If it's buying a new OS, that will have to wait until I get a job.

 

Thanks.

 

  - wt.

Hi William,

 

there is no need to buy a new OS.

 

My experience was:

 

From a backup of identity safe logins these were imported after NIS 2012 was installed.

After the import of the logins none of them had an icon (as your logins).

 

Then used Identity Safe to login on forums and other web sites.

2 or 3 days later the icons were back!

 

Before you do something please backup the logins! (using a new file name)

 

If you have already a backup of logins you could try to import them as me did.

Another thing would be to export the logins you have now, delte your Identity Safe profile and create a new one, and then import them again.

I have a problem with Identity Safe.  The problem started when I installed Firefox 10.  At first, the Norton Toolbar was not available for this new addition of Firefox, then after a day or two, at the most, a LiveUpdate fix was generated to give the new Mozilla Firefox 10.0 the Norton Toolbar.  I did not like the way IE8 kept "hanging" on its close.

 

Anyway, to my surprise and chagrin, I found when I opened my Identity Safe, in both IE8 and Firefox, the icons (or Favicons) associated with most of my signons were missing.  On my system (Windows XP), only 28 are being generated, starting at the top of the list.  As you can see in the image below, the icons stop, right in the middle of a folder!

 

IE8 Showing Missing Icons or Favicons Beginning in Folder Employment -- Private Companies 

 

Well, I called Symantec and after about 2 hours spoke with a nice enough fellow who explained the problem, which most likely was the "fix" or update for Firefox 10 (had to be written quickly). 

 

I told him it was pretty crappy since I actually USE those icons to identify the signon I need.  I hate reading each one(I have over 200!), looking for the right signon.  He told me, well, the Identity Safe is functional and the icons are shown for those most recently used signons.  I told him, well that is fine, but IT IS NOT WHAT I PAID FOR.  Why just generate favicons for the top 20 to 60 signons and leave an empty space for the rest?  The icons are ALL visible in the Login Edit (see below), so why can't they be available for the login list?

 

 

As you can see, they are there, aren't they?  So they ARE being generated, aren't they?  Again, why not save them for the list of logins, though some are just blue dots, which could signify something I had not signed into for a long while and should be deleted. 

 

He basically told they had to whip up something quick for the Mozilla Firefox fix, so its possible the icons were restricted in that.  He indicated there should be about 60 generated before the NIS software stops generation; I get 28.

 

I told him, for me, this was unacceptable and a fix should be generated.  Though he told me there were/are performance issues,  I said I don't give a rat's butt about "performance," and it's my computer, at least LET ME DECIDE whether to generate them, or not.  That decision should be mine, NOT Symantec's.  I also said, if they are NOT going to be gen'd, remove them entirely.  Don't just do 28 to 60; blow it off entirely. 

 

Yeah, the Identity Safe IS functional, like a refrigerator with missing shelves.  It keeps things cold, but you can't find anything because everything is on one shelf "buried" with something else. 

 

If I were working with Symantec, I never would have let this "half baked cake" be put on the shelves for consumers to have to "eat."  If you are going to do something do it right, don't just do it halfway!

 

I am waiting for my fix!

 

William T.

Case # 02060182

Hi Jo,

 

Thanks, I will give deleting and rebuiding the Identity Safe a try since I don't have much to lose.  Oh yeah, I would never mess with it before backing it up.  As I said, I am in the industry, so I know the protocol.  I wish Symantec did.

 

Anyway, you said they all came back, eh?  If I can get at least as many to cover the logins in the folders, I'd be happy. 

 

Thanks,

 

 - wlt.

This still did not work . . .

 

I do wonder if it's not the operating system (XP) or Mozilla.  I could restore the system to a "bare-bones" system and reinstall everything, but there goes a day I'd lose. 

 

I sure wish they'd come up with a fix.   :smileymad: