NIS 2012 - IDentity Safe online passwords all gone?

I just ordered a couple of copies of NIS 2012. While I'm waiting for them to arrive, I have installed the trial version of NIS 2012.

 

I already have a Norton account because I have Norton360 v5 on another computer.

 

Anyways, I created an online 'vault' (or whatever the exact name is) for my passwords so they could be synched between my two computers.

 

After a couple days work, when I came to work this morning I find that all of the passwords and login info is gone from the online account. I made sure I connected to my Norton account and also the separate password to the login/password account. Everything logged in ok, but all of the passwords are gone. I logged into the online password vault using my web browser and there is nothing.  Any ideas?  I thought this would be very helpful to keep my passwords in sync on my different computers, but not if they go missing....

 

Matthew