I have it set to remove cookies. I have run numerous manual full scans as well as the auto quick scans with NIS 2012 and none has ever found a tracking cookie when I have used Chrome as my browser (and it is set to accept cookies) . A quick scan did find some cookies when I briefly browsed with Firefox. One of them was Newegg (like someone here suggested).
A quick look at cookies in Chrome shows about six or so from Newegg. Not sure if one of those is considered a tracking cookie, but they are there.
I have it set to remove cookies. I have run numerous manual full scans as well as the auto quick scans with NIS 2012 and none has ever found a tracking cookie when I have used Chrome as my browser (and it is set to accept cookies) . A quick scan did find some cookies when I briefly browsed with Firefox. One of them was Newegg (like someone here suggested).
A quick look at cookies in Chrome shows about six or so from Newegg. Not sure if one of those is considered a tracking cookie, but they are there.
HI malpaso,
There "might" be a seperate issue with Chrome. The Chrome browser just recently started being officially supported .
Thank you for verifying the cookies are there, from this point I am not sure what is best to do next.
A re-install is a thought, not sure what software to start with (Chrome or NIS) it seems unlikely but hopefully someone may drop by with a less invasive suggestion.
If you do a re-install of NIS I would recommend removal starting with add and remove followed by the removal tool and two reboots to be sure all traces are removed (understand all Norton products will be removed if the tool is used).
Thank you for verifying the cookies are there, from this point I am not sure what is best to do next.
A re-install is a thought, not sure what software to start with (Chrome or NIS) it seems unlikely but hopefully someone may drop by with a less invasive suggestion.
If you do a re-install of NIS I would recommend removal starting with add and remove followed by the removal tool and two reboots to be sure all traces are removed (understand all Norton products will be removed if the tool is used).
All the best -- Bill
HI Bill,
Have you actually tried this on Google Chrome browser and know that it works for you?
I have not used Chrome myself and am trying to get clarification from Symantec if this is known for sure to work properly.
If I get a chance tonight I will try to install the Chrome browser on my test laptop and see what results I get.
I would suggest holding off reinstalling NIS until I get some clarificaiton and/or have a chance to test on my laptop.
No I do not run Chrome, and lack a system for testing, thank you for getting back into this. Although a minor issue I am sure we all would want have things working as they are expected.
Your testing would be most helpful as it seems most reply have not been clear on using Chrome (save the O/P)
Your extensive time on the forum is very much appreciated thanks -- Bill
After I updated to Firefox 8 my Norton Internet Security 2012 (19.2.0.10) stopped identifying cookies and who knows what else. I know this for a fact because when I go into the Firefox page for accepting cookies I click on "remove cookies" and I see a host of cookies that Norton should have picked up...and did before the update to Firefox 8. Plus I visitied several websites known to leave cookies yet whenever I ran NIS nothing showed up. I did have NIS 2011 before the Firefox 8 update and never had a problem. I removed NIS 2011 and installed NIS 2012 thinking that this might resolve the situation. It did not! Any suggestions or do you think Norton will be addressing this issue in a future Live Update???
Still waiting for NIS 2012 to find a single cookie on Chrome. Every autoscan and manual one comes back completely clean. Plus Norton Confidential just crashed while I was on Reader and Gmail. Yet no response from anyone at Norton and this has been open for weeks! Perhaps time to look elsewhere for anti-virus protection.
I understand your frustration; from the posters involved in your thread I believe your general security is very much intact. The tracking cookie issue is of concern (please forgive me if you feel strongly otherwise) but does not pose a serious security threat. All browsers can be set to "not save" or delete cookies likely the best rout if one does not want any thing left behind.
I am sure the Norton techs are looking into the Chrome browser and will be making modifications as necessary in future product updates. From what I could learn about the Chrome browser the cookie storage is very different than the other browsers.
Norton Internet Security is equipped to “identify” malicious activity on your computer, we do not seem to have evidence you are facing a serious security risk.
It does seem clear there are issues with your Chrome browser and NIS; also you need to consider all other aspects of your configuration and use patterns.
As pointed out Chrome is one of the most recent NIS “supported” browsers, if you are having other issues (as you have pointed out) I would suggest changing browsers until Chrome is sorted out by the Norton techs. This would give respect to NIS itself, I do not think you will find better security software anywhere. All of us here understand there are others out there.
Thank you for bringing your issues to the forum as this is the only way Norton can make their product better.
If you feel you need to address this by changing security vendors than all the best in your search.
Thanks. The thing of it is, though, I had no problems with NIS 2011 and Chrome. It was a beautiful program, same with NIS 2010, never any problems. In fact it has been years since I've had to go to these forums to ask what is going on. And I understand that the tracking cookie thing isn't serious. But when you can see the program is missing something easy, it makes you wonder what else it is missing that isn't easy to see. Plus the Norton Confidential crashing every once in awhile doesn't help matters. Again, probably not something serious as to security integrity, but annoying.
But, perhaps most annoying is just the lack of any response by Norton. I mean it is you guys helping me out and trying to put my mind at ease. But I didn't buy the program from you, my money went into Symantec's coffers and they appear to wash their hands of any followup. That is what I think is most frustrating.
There is just something fundamentally wrong with a company where once you purchase a product (not like a free trial or AVG) that isn't performing properly your support options are a wiki, other disgruntled customers and a pay-service. That's just a joke.
I went ahead and installed Google Chrome and I believe I am seeing the same issue as you are. I have Chrome set to allow cookies and indeed Chrome shows a dozen or so cookies and a manual quick scan of NIS did not find them. I also tried a manual full scan with NIS and that also did not find the Chrome cookies.
I will ping Symantec again on this.
The fact that NIS may not be picking up the cookies in no way means that you are not being protected from malware. I can assure you that you are being protected properly and this is an isolated issues with cookies and the Chrome browser specifically.
I will work with Symantec on this and either myself or Symantec will update when there is additional information.
Thanks for all your help. It still seems odd, though, that we're talking Chrome, not Opera or something. Still it is highly annoying that nobody from Symantec bothered to come on here or put this on their site as a known issue.
You guys are great, but Norton support leaves a lot to be desired. You guys should be cashing a Symnatec check.
So would this be considered resolved? Not sure "we don't cover it" is a real resolution.
The Symantec folks on the forum here are actually very good. However this is primarily a user to user forum so they don't get involved in every thread. Many Symantec employees come here in addition to their primary job and in many, many cases do so on their own time.
The issue with Google Chrome cookie detection is not being considered a bug at this point, it is just not supported at the present time. Otherwise Google Chrome is supported. The Symantec employee who responded to me on this indicated there are complications in supporting cookie detection and removal because the cookies are not just simply files Norton can look for, but has to interact programmatically with the browser.
I also notice cookie detection was not called out for Chrome in the Norton 2012 Blog article.
My personal opinion honestly is that I don't think Norton really needs to support cookie detection and removal for a couple of reasons. 1) They are usually harmless and 2) the browser typically does a good enough job of it without Norton getting involved.
I have also found that Norton 2012 isn't removing tracking cookies. Previous versions used to remove these. I am not using Chrome, mostly use Firefox, and tracking cookies are no longer being found and removed. Is there a simple way to correct this? Correction, can someone help with a super easy way to resolve this glitch in NIS 2012? I am quite clueless when it comes to anything PC related. Thanks in advance.
In Firefox's privacy settings, do you have "Tell websites I do not want to be tracked" checked, and/or have you left "Accept third party cookies" unchecked? Doing either will prevent many tracking cookies from being set in the first place.
In Firefox's privacy settings, do you have "Tell websites I do not want to be tracked" checked, and/or have you left "Accept third party cookies" unchecked? Doing either will prevent many tracking cookies from being set in the first place.
Hi SendOfJive, thanks for your input,
I have unchecked 3rd party cookies and hope this will stop some; can't find "Tell websites I do not want to be tracked". In Firefox, is it under Tools and Options?
Is there an option in Norton to ensure full system or quick scans both remove tracking cookies? I have read on this forum that tracking cookies aren't 'evil'. But I would like my recently installed NIS 2012 to give me the security I had with 2011. Thanks for help with this.
The best way to control tracking cookies is to set the browser Privacy settings to block or remove them, which is explained very well in the following article:
I also am a big fan of using the free SpywareBlaster program from Javacool Software, which will populate the cookies Exception lists in IE and Firefox with sites that are always to be blocked from setting cookies.
