Also, you do not need to visit the Norton account to access the key. A copy of the key should be stored in the Symantec (or Norton) folder in my documents in .txt format. Just open up my documents (or just documents in Windows 7) and look for the folder named Norton or Symantec. Inside it will be a single text file (text files have a .txt file extension) with the your key in it.
Mine says that is running whenever I exit NIS tasks, but I don't think it is really running. In fact I don't think I would want it to run as I also have Norton Utilities 15 installed and it is doing its own defrag and has done a boot optimizations.
Hi tns:
If you've disabled the Insight Optimizer task (Settings | Miscellaneous | Idle Time Optimizer | OFF) and allowed your last NIS defrag to run to completion by leaving your system in idle for a few hours, I don't think it's normal to see the blue "optimizing" band in the Performance window to be constantly displayed 24/7 (see BugOutMachine's screenshot in message # 5), and the Insight Optimizer task should not have a Status of "Canceled" or have a Last Run date constantly updating in the Norton Tasks window (Performance | Norton Tasks).
Even if your hard drive isn't constantly thrashing with the rapid read/writes associated with a disk defrag, the symptoms seen by BugOutMachine and ghjbox still indicate an idletime background disk defrag task that was not terminated properly. If you think have the same problem you might want to try a clean re-install using the instructions posted in message # 13.
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS