So, I had my NIS 2011 Subscription renewed by Auto Renew (hmm imagine my surprise since there were still 20 days left) and then I was invited to (I guess) trial the 2012 version. So I downloaded and live updated and ran a scan. Everything seems ok but every time I start the 2012 version it tries to "activate", fails and offers to let me "try again later".
So not sure what is with the activation attempts and not sure what the rules are:
I get a 30 day free trial of 2012 and then I have to buy @ what price?
What about the 2011 subscription that got renewed for another year? Is that creditted to the 2012 version?
I have looked on the website but it is not "rich" in description of steps involved (as in 'first this, then this, then this happens').
So far the 2012 seems improved, seems to run faster but the administrative details are not clear. Would love to be able to e-mail customer support but see no option and the virtual assistant tries but falls short...