NIS 2013 Crashing in Windows8

NIS 2013 installed on new laptop running Windows 8.  NIS has crashed/disappeared from system several times.

Have removed/reinstalled each time. 24/7 ONLINE TECH SUPPORT is totally absolutely incredibly deliberately useless.  Their solution was to have me buy more product and upgrade -  the tech texting me totally ignored the crashing and disappearing problems.  NOTE: NIS 2013  running with no issues on 2nd laptop- Windows 7 Pro OS.  Norton needs to fix Windows 8 incompatibility.  Companies don't keep customers with bad product support. Have relied on NIS for years and would hate to have to start looking for replacement.