I'm not a novice at using Norton/Symantec products. I've been using them since W95/98. I have been on a 2 week long, ultimately successful odyssey trying to rid my computer of a problem,- displaying IE8 with the tool bars blacked out. I found this link:
This is is where the fun began. I ran the msert tool which revealed the Win32/Yabector.B trojan. A NIS 2013 scan revealed NOTHING. I ran the NPE tool and still NOTHING. I had NIS 2013 set on full scan, no exceptions, and still NOTHING.
I then tried 11 other malware scanners, including the much vaunted Malware Bytes Pro and only 1 revealed the trojan and it wasn't Malware Bytes Pro. None of the 10 failing malware scanners, could find the trojan, much less remove it. Microsoft msert could find it, but only partially remove it.
The winner malware program is: IObit Malware Fighter v1.7, which I downloaded from CNET for free. I think so highly of this product that I sprung for the $20 Pro upgrade. This scanner both found and eliminated the trojan, with the exception of 2 registry keys, which I manually deleted. I feel that if I hadn't allowed msert to partially remove the trojan, the manual deletion would have been unnecessary. The IE8 black bars are now gone!
So what's up Norton? Why didn't NIS 2013 find the trojan?