Have you considered upgrading to NIS version 21 (2014 product). I understand that v 21 is lighter on XP than 2013 was - but have not tested it as I have no XP system available to me.
Thanks for the screenshots (I've asked a mod to try to remove your email address (upper right hand corner "Signed in as").
As I said, long time for me on XP, but my Windows 7 Task Manager showing Processes for all Users (as yours does) displays 2 nis.exe*32 processes- one for User and one for System, while your only shows one - whcih may be correct for XP??
Before going on, please tell us if you have nay other AV, security type programs installed that may be running in real-time. Programs such as SuperAnti Spyware Pro, Maywarebytes Anti-Malware Pro, Spybot Serch and Destroy (with Tea-timeer enabled), etc. Anything running in real-time may cause conflict with Norton and should be disabled/removed prior to installing NIS. I understand this just started after your upgrade - so you shujld be free of any conflict.
I'd try the following in this order:
- Reboot - not a restart, shut the system down, wait a few minutes and then boot up.
- Select Support then Get Support from the main page of NIS. Let it run and see if it fixes anything or reports an error. If it includes an error number,let us know what uit is.
- Download and run the Norton Remove and Reinstall Tool. I would rcommend you Export your ID Safe Data if you use it for your logins. This tool should retain all your settings and your ID Safe data - but I ask for the Export as a precaution. Export in both .csv and .dat format.
There's more we can try if none of this works, but we'll see where we end up with these actions.
I have spybot and malwarebytes. but they are NOT resident. I only ever use Nortons for Security. for 30 years.
This is why i am so dismayed that such a bug would be low on priority. XP was the most stable next to NT. and i do have a loaptop with win 7 having no issues. The XP box is my desktop. and aside from it having XP its been a very stable machine for me..
Are you telling us you are willing to wait and hope that Norton fixes this (" i rather the issue be fixed instead of doing the obvious.") - as you imply anything we suggest will not fix it since others have the same problem. Please provide some lnks to these other problems as I do not recall seeing any recently on these boards.
BTW, running the Norton Remove and Reinstall Tool is not painful, you download it, run it, reboot part way thru, and the rest of the install is automatic. You do have to run LiveUpdate after it finishes in order to get the latest defs.
There are plenty of other folks not having problems with NIS version 21 and XP - let us know what you desire at this point.
CPU catches up a wee bit better, But if i have a browser up. IE/FireFox NIS goes into a tailspin. luckily if i exit from it i get it back but still get intermittent peaks and valleys.
So whats the story?? is NIS 21.1.18 not browser friendly or trying too hard o keep me safely browsing. I unintslled firefox and reinstalled it but no luck/
I am running v21 on XP with no issues at all. Are you leaving the Performance Monitor window open for extended periods? The Norton Performance Monitor (System Insight) itself uses a lot of CPU resources in short bursts and you will get the sorts of periodic peaks from Norton that you see in your screenshot if you keep that window open. If this is the case, close the window for awhile and only check it from time to time. "Optimize" launches the Windows Defragmenter - a highly resource-intensive operation that often requires hours to complete. If it is currently running, your system may well be slow for awhile. The faded Norton performance plots on the graph are those that ran during idle time, the bright ones indicate non-idle time.