NIS 2013 - NIS.exe uses all CPU on winXP

May I ask why 2013 is NOT optimized for XP? 2012 was just fine, what changed? Poor java programming as always?

I have used Norton products for 3 decades. This is by far the worst experience I have ever had with NIS.

My machine is rendered near useless when NIS kicks in .. Especially after a browser launch.

Please supply a patch and fix this. There's no reason on the planet why any product should use all CPU a machine has to offer

especially when nothing is running..

 

Thank you

 

Hi Steve-C,

 

Have you considered upgrading to NIS version 21 (2014 product).  I understand that v 21 is lighter on XP than 2013 was - but have not tested it as I have no XP system available to me.

thanx yank i just checked and i am using 21. i updated my subject accordingly ;-)

 

NISHighCPU.gif

 

How is the acceptable on any level? every few seconds i hung up for 10's of seconds if not a near minute.

torture pure torture

Norton's performance view.. just to show i am not showing a onetime snapshot.

 

NISPerf.gif

 

Thanks for the screenshots (I've asked a mod to try to remove your email address (upper right hand corner "Signed in as").

 

As I said, long time for me on XP, but my Windows 7 Task Manager showing Processes for all Users (as yours does) displays 2 nis.exe*32 processes- one for User and one for System, while your only shows one - whcih may be correct for XP??

 

Before going on, please tell us if you have nay other AV, security type programs installed that may be running in real-time.  Programs such as SuperAnti Spyware Pro, Maywarebytes Anti-Malware Pro, Spybot Serch and Destroy (with Tea-timeer enabled), etc.  Anything running in real-time may cause conflict with Norton and should be disabled/removed prior to installing NIS.  I understand this just started after your upgrade - so you shujld be free of any conflict.

 

I'd try the following in this order:

 

-  Reboot - not a restart, shut the system down, wait a few minutes and then boot up.

-  Select Support then Get Support from the main page of NIS.  Let it run and see if it fixes anything or reports an error.  If it includes an error number,let us know what uit is.

-  Download and run the Norton Remove and Reinstall Tool.  I would rcommend you Export your ID Safe Data if you use it for your logins.  This tool should retain all your settings and your ID Safe data - but I ask for the Export as a precaution.  Export in both .csv and .dat format.

 

There's more we can try if none of this works, but we'll see where we end up with these actions.

i cropped out my email.

I have spybot and malwarebytes. but they are NOT resident. I only ever use Nortons for Security. for 30 years.

This is why i am so dismayed that such a bug would be low on priority. XP was the most stable next to NT. and i do have a loaptop with win 7 having no issues. The XP box is my desktop. and aside from it having XP its been a very stable machine for me..

 

Thank You

i ran the autofix before starting this forum. nothing found.

with 2013 i had done a remove and install. it is quite painful. and i rather the issue be fixed instead of doing the obvious.

I have seen that others still have my problem. so we all know its an issue with NIS and XP.

I am sure its a bad thread that XP doesnt like.. maybe there's no sleep happening or its doing way too much and you need more"chunks/buckets"

 

Thank you

Hi Steve_C,

 

Are you telling us you are willing to wait and hope that Norton fixes this (" i rather the issue be fixed instead of doing the obvious.") - as you imply anything we suggest will not fix it since others have the same problem.  Please provide some lnks to these other problems  as I do not recall seeing any recently on these boards.

 

BTW, running the Norton Remove and Reinstall Tool is not painful, you download it, run it, reboot part way thru, and the rest of the install is automatic.  You do have to run LiveUpdate after it finishes in order to get the latest defs.

 

There are plenty of other folks not having problems with NIS version 21 and XP - let us know what you desire at this point.

very well. here goes..


Steve-C wrote:

very well. here goes..


Good luck, we'll be waiting on the resutls.

NRandR completed. 4 reboots after all updates etc. 40plus minutes..

 

Ran performance and optimized and scanned with insight to flag files currently running a quick scan.

during such processes high CPU is noticed. and there are now 2 NIS.exe processes sharing the load and using the CPU.

I am updating this from, my laptop because i want to do a few checks to see if anything is better or what triggers bad behavior.

once this is done. an hour of my life .. like i said.. stuff like this is painful..

But I did it...next is on NIS if its still an issue ;-)

 

Thank you

 

I see sxlight improvement. It gives up some of the CPU a little better.. but its still leans hard on it..

 

NISPerf2.gif

CPU catches up a wee bit better, But if i have a browser up. IE/FireFox NIS goes into a tailspin. luckily if i exit from it i get it back but still get intermittent peaks and valleys.

 

So whats the story?? is NIS 21.1.18 not browser friendly or trying too hard o keep me safely browsing. I unintslled firefox and reinstalled it but no luck/

 

 

 

Thank you

 

I am confused now - I have never seen the two shades (bright and faded) of yellow (Norton CPU use).

Also, I am unfamiliar with what you said about: “Ran performance and optimized and scanned with insight to flag files currently running a quick scan”.

I also find it curious that there were 4 reboots required - are you saying during the NRnR process or total between the NRnR and the LU’s?

I had to reboot twice .. uninstall then after install.

then there weree another 2 reboots or so after retireiving updates.

 

Performance hyperlink.. and clicked optimize.

 

Clicked on norton insight and clicked scann files for their integrity and community use etc..

These are all things that are suppose to speed up Nortons.

Faded is there from time to time.. i think it has to do with a selected period of time.. but its always been a feature..

regardless as you see I am still getting HUGE spikes..

 

I think there's a lot of memory usage still needs to be fixed.. I am sure the code can be written to be nice to the system a little better,,

 

Thanx

 

I am running v21 on XP with no issues at all.  Are you leaving the Performance Monitor window open for extended periods?  The Norton Performance Monitor (System Insight) itself uses a lot of CPU resources in short bursts and you will get the sorts of periodic peaks from Norton that you see in your screenshot if you keep that window open.  If this is the case, close the window for awhile and only check it from time to time.  "Optimize" launches the Windows Defragmenter - a highly resource-intensive operation that often requires hours to complete.  If it is currently running, your system may well be slow for awhile.  The faded Norton performance plots on the graph are those that ran during idle time, the bright ones indicate non-idle time.

yep idle time thats about right. wee bit tired so not thinking clearly.

Its a lot better but the spikes are most annoying.. especially when a browser is up. i wonder if its having a problem scanning plug-ins..

 

as you can see after i have a browser up it takes a lot of CPU.. then releases.. then waits a bit then grabs it all ..

until i have some more time. to find the other processes that need to be uninstalled reinstalled.. this will have to do ..

:-(

 


NISHighCPU2.gif

If i find anything else out by monday will let you know..

i am a little better of than I was.. and i will take all the better performance i can get..

 

t has to do with how NIS is scanning Browser and internet connections.. i will check settings and tunings.. ;-)

 

Please see my post above for revisions that may provide an answer for the spikes you are observing.