Nis 2013/nu 15.0 1u 3lc costco mm bndl

That stands for the NIS 2013 and Norton Utilities ver 15.0 1 user 3 PC license CostCo physical media bundle.

I've been buying it for years and this year I'm really disappointed.

It's almost a bait n switch in my opinion on the Utilities version of this.

Check this out -

So I load NIS 2013 on a laptop that already has 2012 and it's all fine but the new # of days left on subscription is wrong. It should be the new 1 year plus what I had remaining on the old 2012. I contact live chat and it gets fixed right then. (This happens every year). No biggie, we're good.

Then I load the Utilities on the same system where I have the Utilities from last year as well. Their numbering scheme is different (doesn't follow years like NIS) and I get an error right away telling me my existing version is newer than the one I'm trying to load? Huh? I just bought this and got it in the mail today (again, using the actual CDs). The version on the disk is 15.0.0.122 but my system is at 15.0.0.124 so obviously the smart update has kept me more current than the disk. This happens a lot, sure, but it did irritate me that I went for this bundle thinking I'm getting an updated ver of NU and I wasn't. OK, strike one.

I decide not to load the new (old) one and stay with the more current on my system.

I also happen to run a couple of other programs in background that keep track of my system and tell me when a new version of something is available.

About an hour after I go through all this with NU, one of these clients pops up and tells me there's a new version of NU available for download. A HAH sez I ...this must be the one I should have gotten but somehow didn't.

So I run the client, download the new version (it takes me to the Symantec site to get it), and I run the install.

Right off it complains I'm running an older version and it has to be uninstalled first. Sadly it doesn't do it for me, it just exits so I can get ver 15 out and rerun the install on the new version.

I do all that and see that the new one is a version 16.something. So now I'm thinking great, here we go, all should be well.

Now, when it's done loaded (and rebooting), I see I have version 16 and I'm thinking it probably saw my old key from the previous 15 or something and I'm good.

But wait! THERE's MORE!

At the bottom of the new dashboard I see "30 day trial" and now I'm peeved. Is this a mistake?

I click on the purchase link and it take me to Symantec who wants a cool 49.95 for this new version which just happens to be almost twice as much as I just paid for the whole CostCo bundle only days earlier!!?!

So not only did I not get a new version of NU which is reasonable to think you are when you buy the bundle year over year (strike TWO), but there really is a new version and they want to charge me extra for it (STRIKE THREE)!

I think this stinks.

I think when you're buying the latest bundle from a manufacturer you do have a reasonable expectation for all parts of it to be the latest version; NOT shipping an older version and then having a newer version available and wanting ADDITIONAL fees for the one you thought, and expected, you were getting in the first place.

I love Norton. I've been a fan since the old days of 3.1 and pctools and registry mechanic, et all.

But this may make me seriously look elsewhere when the lic runs out on the NIS 2013.

I'm really disappointed in you Symantec.

We deserve better than this.

...Dave