Having upgraded to NIS 2013 I was astonished at the retrograde changes to the product. Being unable to modify the toolbar is ludicrous, as is having to use the online vault only. The worst problem of all is that it takes an inordinate amount of time to reach a useable desktop.
The solution? Simple! Uninstall the product and reinstall NIS 2012. Having kept a copy of my installation files the entire procedure took only 3 minutes and I'm now a happy user again!