NIS 2013 v.20.2.0.19 System Tray Icon Missing

I am having a bit of an issue. The system tray icon is not appearing like it should. Even with v.20.2.0.19

 

Screen capture:

Untitled.png

 

If I click on the desktop shortcut for NIS then the systray icon appears. But that's not normal behavior.

Did you just upgrade to the new version? Sometimes a 2nd reboot helps.

SGFC,

Go to SERVICES.MSC. Check if the Windows Font Cache Service is set to Automatic Delayed. If so, change it to Automatic. Reboot.

Hope this helps.


mo wrote:

Did you just upgrade to the new version? Sometimes a 2nd reboot helps.


No, I've had v.20.2.0.19 for awhile already. I think I got it the second day after it was announced. I reboot/restart quite often.

 


cskwatra wrote:
SGFC,

Go to SERVICES.MSC. Check if the Windows Font Cache Service is set to Automatic Delayed. If so, change it to Automatic. Reboot.

Hope this helps.

 It is set to Automatic (Delayed Start). Why would changing it help? Does font cache have something to do with systray icons. If so how come Symantec doesn't optimize NIS to work better with Windows Font Cache.

 

Just try it. It worked for me and a few others. Set it to automatic.

I mean, set it to automatic without delayed start. Reboot and see if it makes any difference.

Hi SGFC,

 

If I remember correctly, this change as suggested by cskwatra, was used to make the Norton Icon appear in the System Tray earlier in the start up - when it was taking over a minute for it to appear.  From what I had seen, all it did was make it appear - ir did not do anything to make the browser function any sooner.

Hi,

This is not a usual one. May be a service might not be loading when you start the computer. If the windows font cache being set to automatic does not resolve the problem, just manually remove all the files of Norton and then reinstall Norton. Check if that helps.

 

Thanks,

 

Ullaz.

SGFC, You can try this also if you run out of suggestions.

 

Click a blank area on the System Tray > Select Properties > Ont he Taskbar Tab click on Customize in the Notification area > Is there a Norton Icon shown?  If show go to the dropdown along side of it and Select show Icon and Notifications and OK out.


yank wrote:

SGFC, You can try this also if you run out of suggestions.

 

Click a blank area on the System Tray > Select Properties > Ont he Taskbar Tab click on Customize in the Notification area > Is there a Norton Icon shown?  If show go to the dropdown along side of it and Select show Icon and Notifications and OK out.


There's a check mark in "Always show all icons and notifications on the taskbar"


SGFC wrote:

yank wrote:

SGFC, You can try this also if you run out of suggestions.

 

Click a blank area on the System Tray > Select Properties > Ont he Taskbar Tab click on Customize in the Notification area > Is there a Norton Icon shown?  If show go to the dropdown along side of it and Select show Icon and Notifications and OK out.


There's a check mark in "Always show all icons and notifications on the taskbar"


Is there a Symantec Service Framework ICON in the area above that where the  dropdown is located? 

Yes there is.

 

Maybe this was only a one time thing. It was strange how clicking the desktop shortcut for NIS made it appear.

I just had the "icon tray disappear" problem. Mine happens randomly. Roughly once a month. Sometimes it will come back after double clicking on the NIS 2013 icon (desktop icon). This instance I had to restart the PC to make it come back.

 

 

I've also been having this problem intermittently, twice now actually, the only way to get it back has been to reboot. Any idea what's causing this?


Vortexfugue wrote:

I've also been having this problem intermittently, twice now actually, the only way to get it back has been to reboot. Any idea what's causing this?


 

This problem is almost always caused by a "deadly embrace" between CcSvcHst.exe and the Video Driver Control Panel during startup.  The problem is not solvable in advance - it usually occurs on the reboot after updating the Video Drivers - as the installer for the Video Driver update assumes that nothing else is going to interfere with its operations and nothing could possibly go wrong, go wrong, go wrong...

 

Often, reality has a tendency to intrude on an installer-programmer or video-driver-programmer's preconceived notions.

 

Reality is like that...   :smileywink:

 

 

Windows has all sorts of "bulletproofing" procedures that "learn" about how to vary the startup order for the various items loaded at startup - so that deadly embraces do not occur.  However, the only way that Windows can learn it needs to do this is after the fact.

 

It is the trace of the wonky startup procedure that Windows analyzes to determine in what order the startup items should be executed.  There has to be a trace of the wonky startup procedure for Windows to analyze - in order to solve the problem.  Thus, the typical "one shot deal" for strangeness - requiring one reboot to resolve the problem - where windows learns from the previous startup trace and adjusts things to ensure the deadly embrace does not recur.

 

 

Note: Changing the startup delay on the FontCache service also affects the way the Video Driver operates - and having the FontCache service starting up earlier in the boot process may make it easier for Windows to discern a valid startup-loading-order. If the Video Driver has dependencies when it comes to the FontCache service - having that service open a long time in the future from the startup process itself may affect the viability of obtaining a valid solution to the deadly embrace between CcSvcHst and the Video Driver Control Panel.  Thus, the reason for the suggestion regarding changing from delayed-startup to standard-startup for the FontCache service.

 

I have also seen situations where something in the load-order overwrites a previous icon with its icon - leaving the previous item running in the system tray with a "hidden" process.  If this happens to the instance of NIS that runs the GUI in the System Tray - the problem you describe will occur.  And again, Windows will detect this and solve the problem on the next reboot using the same "bulletproofing" routines as described above for other situations.

 

 

Multiple-recurring-instances of problems where longstanding startup-loading-order issues arise - in situations where Windows is unable to figure out how to obtain a valid solution to the loading-order problem - require intervention from the offending software's manufacturer. 

 

However, the occasional hiccup seems to be an inevitable part of the need to "learn" to accommodate startup procedures for the almost-infinite-number of combinations of various different programs available in the Windows marketplace.  We already know it is impossible to beta-test everything - and in all possible combinations.

 

 

Consequently, the very existence of the Windows startup "bulletproofing" routines is confirmation that perfection is unattainable. 

 

Thus, it is necessary for Windows to "Learn from the mistakes of others - you can't possibly live long enough to make them all yourself."   :smileyhappy:

 

 

Hope this helps your understanding.

 

 

I've been scouring the forums for some time (ever since applying the 2013 update), and am feeling very frustrated with my installation of NIS 2013.  I've uninstalled, reinstalled, norton power erasered, norton removal tooled, many reboots, reinstalled --- very frustrating!  I have found several posts talking of similar issues - with no solutions.  This is yet another 'grumbling' as one user mentioned.  I hope that with some of the details that I list below, that somebody from the product development team can offer some assistance - or a fix!

 

Windows 7 Professional SP1 64 Bit.  All updates installed.  Well maintained computer.

NIS VERSION 20.2.0.19

 

As the computer resumes from standby, approximately 80% of the time there is no NIS 2013 icon in the system tray.  Other symptoms and things I've noticed:

 

  • While the icon is not present, the firewall will sporadically block filezilla (ftp client), chrome versions 22-24, windows desktop gadgets.
    • Sometimes I am able to get the systray icon back by clicking Start --> NIS --> Run quick scan.  The quick scan won't run immediately, but I get my icon back, and the firewall allows filezilla, chrome, and gadgets.  If this operation is not successful, I must reboot in order to use these programs
  • I have an extra copy of eicarcom2.zip in my downloads folder.
    • When NIS is clearly running, I unzip the file, and I get an immediate popup near systray saying "Protected Threat" (or something like that), and the eicar.com file is removed so quickly that explorer doesn't even show it.
    • When NIS icon is not present in systray, sometimes I am able to successfully extract the file and eicar.com is viewable, and even editable with editpadlite or notepad.
    • When NIS icon is not present in systray, sometimes I extract the file, it is immediately deleted, and there is no notification -- until I reboot the computer.  In this case, when I reboot the computer, it tells me that 'eicar threat has been handeled' -- or something like that!
  • On the rare occasion that I resume from standby, use the computer for some time - a few hours or so - and then realize that NIS is not in systray, I can sometimes get the icon back by clicking Start --> NIS --> Run quick scan.  Interestingly, I notice that the LiveUpdate notification says "Last Update: 9 hours ago."  This shows me that during my entire session (of a few hours or so), LiveUpdate has done nothing.

I have NIS installed on three computers.  The desktop computer is problematic, but my two laptops, which I believe also run Win7 64bit, are running flawlessly.  The problem is only on my desktop, and only after 'resume from standby.'  I do not use hibernate mode on my desktop computer.  (Maybe I should try that!).  "Enable Boot Time Protection" set to 'Normal.'

 

Does anybody have any ideas about how to make NIS 2013 more reliable?