I have to say that this forum helped me to adress the problem from my blue screen issue after the KB2670838 update. This **&%#" update lead me to uninstall reinstall NIS several times before I bought Bit Defender internet security instead. This new anti virus program worked fine with this KB junk update, but BD drained so much battery life out of my laptop, so therfore I reinstalled NIS 2014 again in hope that it would work again with new updates from norton, but no! BSOD again!!! I read this forum and uninstalled KB2670838, and halleluja NIS 2014 worked flawlessly without blue screens. Couldn`t NIS list some of windows crap updates as viruses after all?
I have to say that this forum helped me to adress the problem from my blue screen issue after the KB2670838 update. This **&%#" update lead me to uninstall reinstall NIS several times before I bought Bit Defender internet security instead. This new anti virus program worked fine with this KB junk update, but BD drained so much battery life out of my laptop, so therfore I reinstalled NIS 2014 again in hope that it would work again with new updates from norton, but no! BSOD again!!! I read this forum and uninstalled KB2670838, and halleluja NIS 2014 worked flawlessly without blue screens. Couldn`t NIS list some of windows crap updates as viruses after all?
Hi,
In addition to what Imacri posted, you cannot run IE 10 or IE 11 without this update. ( KB 2670838 Platform Update ).
If you do not want it, then revert to IE 9 and no problem.
Regards,
Thanks for the reply:)
I noticed that my computer didn`t want to run on IE10 or IE11 without crashing into blue screens, and therefore I uninstalled the system back to IE9. My laptop is a HP dv-6 something, but can I just install the new driver software even if I don`t see the exact dv-6 number on the list that matches to my computer? Are these driver updates in the link above compitable with my win7 64bit system?
sven74 wrote:
My laptop is a HP dv-6 something, but can I just install the new driver software even if I don`t see the exact dv-6 number on the list that matches to my computer? Are these driver updates in the link above compitable with my win7 64bit system?
Hi sven7:
Does your HP dv6 have an AMD Radeon HD 6490M graphics card, and if so is the driver version the latest v. 8.882.2.3000? If you aren't sure you can find this information with your Windows Device Manager. - see instructions for opening the Win7 Device Manager here.
Note that there is an Update Driver button to update your graphics driver from the Windows Device Manager, but a better way to find the latest recommended driver for your HP laptop is to go to http://www8.hp.com/us/en/drivers.html, enter your full product number (e.g., dv6-6007tx) and this should take you to the correct graphics drvier for your dv6 model.
Post back with your exact dv6 model number and graphics card if you aren't certain about the best way to proceed.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Hi sven74
The below process concerns Bit Defender internet security and as you have uninstalled the system back to IE9 was there any trial security software on the installation media?
Conflict in security software can be the cause of various issues even if the security software has been uninstalled the debris left on the system needs to be removed with the removal tool for the specific security software.
Use the process below to remove your previous security programme. You’ll need to download and save the removal tool from the security software’s main website or use the singularlabs website on the link below and choose from the list.
http://singularlabs.com/uninstallers/security-software
Uninstall using windows add/remove programme. Check that the security software is not there.
Restart the computer.
Run the removal tool.
Restart the computer.
This process should be performed for each security software to be uninstalled, meaning one at a time.
If you have previously uninstalled then the removal tool needs to be run and the computer restarted.
Has Avast been on the computer?
If you have any questions please ask before starting.
ATB
intesec
" Couldn`t NIS list some of windows crap updates as viruses after all? "
No It can't AV companies can't just go around detecting software as malware (including "Viruses") if the software is not. Even if the piece of software has problems.
That would mean at times Norton would have to go about detectiong itself also from time to time.
Quads
I got Radeon HD6490M with version 8.830.6.3000, but I have Intel HD Graphics family in the same display adapter. I guess it`s a hybryd graphic driver. I have heard that someone shouldn`t update the latest v. 8.882.2.3000 radeon driver with an Intel hybrid driver. Is it true? My laptop is a Pavilion dv6-6b71eo.
Hi intesec.
First off I had NIS 2014 that worked fine, but everything went wrong when windows malwared my laptop with IE10 and the belonged KB"BSOD" update. The IE10 and NIS 2014 both gave blue screens, and I had to remove NIS 2014 completely with the appropriate NIS removal tool. It was only Bit defender that worked with this KB*** update which still was on my computer. There was no trial antivirus program in my system when I had NIS 2014 or Bit defender, and windows firewall was set to off at all time. The blue screen came back after insallation to NIS 2014, but NIS worked fine again after I removed the KB*** update.
sven74 wrote:
I got Radeon HD6490M with version 8.830.6.3000, but I have Intel HD Graphics family in the same display adapter. I guess it`s a hybryd graphic driver. I have heard that someone shouldn`t update the latest v. 8.882.2.3000 radeon driver with an Intel hybrid driver. Is it true? My laptop is a Pavilion dv6-6b71eo.
Hi sven74:
According to the Microsoft security update here the problem with the KB2670838 update is that "some portable computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers that are incompatible with this platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1". Microsoft recommends and update to v. 8.882.2.3000 of the AMD Radeon HD6490M graphics driver for several HP dv6 models with a hybrid configuration that are similar to what you have (and that list of affected model numbers is being updated weekly) so I'm not sure what circumstances you're speaking of where a driver update could be harmful. However, it would be still advisable to make sure that you would be updating to a driver version that is fully compatible with your HP Pavillion dv6-6b71eo.
I couldn't find your Pavilion model number dv6-6b71eo on the U.S. support site at http://www8.hp.com/us/en/drivers.html, although there are several dv6-6bxxxx models listed there. What country was this laptop purchased in? The last two letters of the model name "eo" usually signify the country/region but I'm not familiar with that suffix.
Two other things you can check. If you use Nirsoft's BlueScreenView utility I mentioned in message # 2 and your Windows minidumps show that your recent BSODs have been caused by the file igdpmd64.sys then you can be fairly confident that an out-of-date graphics card driver was the cause of the BSODs.
You can also go to the AMD Graphics Drvier and Software site at http://support.amd.com/en-us/download and enter all your system specs. I entered Notebook Graphics/Radeon HD Series/Radeon 6xxxM Series/ Windows 7 64-Bit and was directed to an AMD Driver Verification Tool that will help you determine the latest "generic" AMD driver that is compatible with your system. This driver version will likely be newer than the version certified by HP on their support site (if we can ever find the HP driver download page for model dv6-6b71eo) but it will give you an idea of the generic driver version they believe should work with your graphics card, motherboard and Windows OS.
And if you discover that your BSODs are not caused by igdpmd64.sys or you just feel uncomfortable updating your graphics card then you can just leave your system as it is as long as your NIS 21.x software is working normally and you're happy using IE9. However, I can't guarantee that you'll get the optimum battery power performance with the switchable graphics feature on your AMD Radeon HD6490M graphics card if you stay with your older v. 8.830.6.3000 driver.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Hello imacri.
My HP Pavilion was purchased in Norway. I can`t recall the blue screen messages, but I believe it had something to do with my bad graphic drivers since everything now works.
I upgraded both of my graphic drivers through the update button in windows device manager as you told me to. The AMD Radeon is now on the latest 8.882.2.3000. I also updated my system to IE11 along with the KB2670838 which is now again in my laptop, and I even tracked it down in installed updates, it is there. I tested my NIS 2014 which earlier gave me blue screens with the KB2670838 update whenever NIS was attemting to perform virus scans, but now it works without any problems. IE11 does also work on my computer without any BSOD.
Many thanks:)
Hi sven74:
Glad to hear things are working better now that your graphics card drivers are updated. If you run into any problems just post back and let us know.
I was able to find your HP Pavilion dv6-6b71eo on the Norwegian customer support site (I entered the model # here - you should see a Norwegian flag at the bottom of that web page) and followed the links to the latest software and hardware drivers for your 64-bit Win7 OS here. The latest graphics drivers certified for the dv6-6b71eo by HP are the AMD HD graphics driver v. 8.882.2.3000 (released 18-Nov-2011) and the Intel HD graphics driver v. 8.15.10.2476 (released 12-Apr-2012) so it looks like the Windows Device Manager found the correct AMD HD driver. The factory-installed HP Support Assistant on your laptop should be able to find the latest driver updates for your system, but I personally find that this software (called HP Update on my 32-bit Vista system) often recommends out-of-date drivers for my own HP Pavilion laptop.
Intesec raised a valid point in message # 6 about your old Bitdefender software. Orphaned registry entries and files from old security software that you've uninstalled from your system can sometimes conflict with your Norton installation, so if NIS starts acting strangely in the future a wipe of any remaining Bitdefender files using the removal tool here might help.
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MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS