I notice that every time Norton runs a scan , the cookies for the BBC website are deleted leaving me with no local news for my area or weather etc.
Not a huge crisis obviously but I'm getting tired of it. I have checked ie 11 and my settings are not configured to delete cookies at any stage. My security settings for ie 11 are set to allow all cookies.
In NIS 2014 , I have set the manual and monthly scans etc to Ignore cookeis (but they still keep deleting them) and set it to "ask me" - yet it still deletes them without asking me. I am running no other security or cookie cleaning software . O/S is Windows 7.
Any other idea as to what NIS 2014 has against the BBC website ? (which is also listed in my trusted sites list on ie 11 by the way )
This problem goes back to around March 2013 and first showed up with IE10 and has continued with IE11; IE9 doesn't have this problem. The login cookies are being batched into the catch all Orphan Cookie group for removal. I've set Tracking Cookies to "Ignore" and use ccleaner to handle tracking cookie removal since ccleaner lets you select specific cookies to exclude from removal.
To me it is pathetic that Symantec hasn't solved this problem; I guess they either don't care, don't know how to solve it, or believe that Microsoft needs them more than they need Microsoft so it's a Microsoft problem!!!!
I think the cookies are supposed to remain if the site is listed in favorites in IE. However, I do have my NIS 21 set to ignore cookie scanning and have done that since I started usining NIS. I usually try to scan my cookies manually. Unfortunately, I have fallen behind in doing them. Perhaps starting in June, I willl have more time to do it as my favorite gaming site and as a result, my favorite game for the last 15 years will cease to exist due to the company that bought my gaming site is shutting down all game servers at that site. Anyway, will have more time for Norton Forum and to get caught up although I will feel sad about losing the gaming site and my game also at the same time along with some friends also. But that is another story. Sorry, I got off on a tangent....
" I think the cookies are supposed to remain if the site is listed in favorites in IE"
That is correct Flo.
Regards,
I honestly wish that worked, but it doesn’t, at least for me! I have one of our three computers configured so that I can test to see if Norton ever fixes this issue. I stopped using it for any banking since validating your computer for use with a financial institution once their “Login/Validation Cookie” is removed is a lot more complicated than logging back into a simple internet forum.
The Laptop has an up-to-date Windows 7 Home Premium operating system, IE11, and NIS Version 21.2.0.38.
To test the comment I logged into one of my forums and Amazon; I saved both sites to IE11 Favorites. I restarted the Laptop just to have a clean boot and from the Dell Dock I went to the forum and Amazon, my logins were preserved and I was immediately logged in. Then I ran a Norton Quick Scan, it found cookies for removal since I have it set to “Ask Me”. I clicked apply, it removed the cookies it found, and I then went back to the forum and Amazon; I was no longer logged in. Just to be clear, when a scan finds cookies to remove, you won’t see your login cookies in the list; I believe they are all grouped into Orphan Cleanup. I tested this twice with the same results.
Maybe others will have different results, but the problem still exists on my system even with these sites added to IE11 Favorites.
This is the main reason I have the cookie scan disabled and the same thing with SuperAntiSpyware when I use that program as a backup program. the free version that is.
I then assume Norton is doing its job well, but in a non-customerisable way! Norton must detect the cookies (which is one of its task) but must ask the user for which all cookies to keep nd which to be deleted. (isnt that more user friendly)
I think cookies becomes threat to PII / personal data when its being accessed in the way that it should not be used, like rouge and malicious sites.
If you mean that is correct in regards to Norton, I'm afraid you are wrong. Obviously I have the BBC website in my favourites list and it still deleted the cookies even though the scans are set to ignore etc etc.
I see someone mentioning disabling cookie scans but I can't see that option anywhere in NIS 2014.
Oops! Not completely, but partially (thats why i added ‘non-customerisable’.
I experienced the same issue some months ago(probably in Jan) and since that was a problem specific to IE( I am using IE11), I solved it myself by migrating to Mozilla FF & Chrome. I know its not a direct approach, but that was only work around I could make out then (mostly now too).
More over I feel it more safer with FF than IE. (Oh! Its my personal view. I am not suggesting that you must use FF, its your wish.) I follow bucks115 way of cookie cleaning using ccleaner and support what floplot said. Hope it justifies…
" More over I feel it more safer with FF than IE. (Oh! Its my personal view. I am not suggesting that you must use FF, its your wish.) "
It is a good idea to have shown that this is your personal opinion since this might confuse inexperienced users about which browser they should choose to get better security while browsing. Speed and security are two different things. According to tests done by many security experts, IE10 and IE11 appear to be the most secure regardless of the problem related to the mismanagement of cookies, which should still be solved by Symantec and/or Microsoft.
To find the cookie scan in NIS version 21, please check out in Settings ---> Computer Scan ---> Computer. Look on list for Tracking Cookies Scan, then move the slider to Ignore. Then OK out of the program. It would be a good idea to reboot when making changes to the program.
Believe me I've tried / done that so many times it is not even funny - fairly simple you would think but it doesn't work. I've tried "ask me" as well and it never does.
I believe the problem is that NIS doesn't see the cookies on ie11 as cookies and deletes them as a heuristic threat or something similarly weird that I don't understand properly.
What iI was referring to was a post somebody made in this thread about deactivating the cookie scan completely - now if i could do that i would be happy but I doubt that would solve the problem anyway as NIS misinterprets ie11 cookies as some other threat anyway or so it seems.
I reckon it must be an issue that NIS has with IE 11 that they can't fix because when it removes the cookies, they are not even recorded in the quarantine or deletion records or a confirmation pop-up saying cookies deleted - they just disappear.
It's Norton's job to be compatible with the IE browser, not the other way round. Microsoft etc release their new browsers to program developers way before us to allow them time to be compatible , if they aren't compatible, it's because the developers or coders at Norton either don't know how to solve the problem or can't be bothered.- there are far more security programs than browsers around.
I use IE 11 and have windows 7 pro 64 bit. I use NIS version 21 2.0.38 I have the cookie scan as ignore. When I check out my Idle Quick Scans and the weekly full scans, they do show that no cookies were deleted.since they were set as ignored. I then found a guide online that told me how to delete the cookies I wanted deleted manually. Depending on how much you use the net, it can take a while to delete them every night manually.. I have really found that if the setting is set like I mentioned, it does indeed ignore the cookies.
I use the third option but it should be noted that running the Intelligent Scan as described in option 3 leaves behind a number of cookies that most of us probably want to keep -- a host of Norton and Symantec ones and my bank and credit card ones are left behind in the left hand box and so would be deleted when you run the cleaner.
Of after running the intelligent scanner I go throught the left box with the CTRL key held down, select those I want to keep and then manually move them to the right box so that the get kept next time the clean up is run.
Not that I think cleaning up cookies does much good since they all come back ......
